What are the responsibilities and job description for the Customer Support Analyst - HYBRID position at Legrand NA?
Position Description
At a Glance
Legrand has an exciting opportunity for a Customer Support Analyst to join the Data Center Power & Control Divisionin Lake Forest, CA. TheCustomer Support Analystis responsible for supporting all things related to the department including, but not limited to customer inquiries, internal communications, data entry, project management, process improvement, and working in multiple ERP systems. The goal is to support all customers in a timely matter ensuring a seamless superior experience.
This is a hybrid position - 3 days in office, 2 days remote
What Will You Do?
Receive and process / enter customer purchase orders into the ERP system.
Process internal purchase orders for other business entities within Legrand.
Process online orders via big commerce.
Answer and direct phone calls.
Provide tracking, quotations, stock confirmation, and configurations to sales reps and customers.
Initiate RMA processes for customers, set proper expectations, work with the RMA department on any details needed for the RMA as well as help inform customers when replacement products will go out.
Create custom price sheets via Excel for customers.
Work with the Operations Team to verify inventory levels regarding orders, back orders, etc.
Collaborate with supply chain when necessary to expedite inventory to meet customer’s requirements.
Identify pricing differences, and due date expectations, as well as notify leadership regarding inconsistencies.
Communicate with customers by using established email templates for purchase orders, credit cards and or customer discrepancies, etc.
Providing customer quotes via Smartsheet / Part Number Set Up.
Utilization of HubSpot for various account specifications.
Customer account setups via Odoo and Big Commerce.
Assist the Warehouse Department with labeling, packaging, and shipping products; end-of-day tasks; as needed.
Qualifications
Required Skills
Education :
- High School Diploma.
Experience :
Skills / Knowledge / Abilities :
Knowledge and experience with managing purchase orders, sales orders, invoices, and RMA (returned mechandise authorization).
Efficient and positive work ethic (sense of urgency).
Excellent communication skills (written and spoken).
Microsoft Word, Excel, PowerPoint, Outlook (Fluent in Office Suite).
High-level customer service focus and professionalism.
Self-motivated, with the ability to problem solve and multi-task effectively and efficiently in a fast-paced environment while prioritizing daily workloads.
Physical Requirements :
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds, as needed.
Pay Range : $45,000-$65,000 / Annually
Benefit Highlights : LNCA offers comprehensive medical, dental and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active / growing Employee Resource Group network. LNCA is an employee-centered, growing company with tremendous opportunity.
Company Info
About Legrand
Representing more than 150 years of innovation, Legrand is the global specialist in electrical and digital building infrastructures. Our purpose is improving lives by transforming the spaces where people live, work and meet with electrical and digital infrastructures and connected solutions that are simple, innovative and sustainable. Every day, over 39,000 Legrand employees work hard to enhance the buildings of tomorrow. Legrand is a global, publicly traded company listed on the Euronext ( Legrand SA EPA : LR ) with revenue of €7 billion, and products sold in 180 countries. For more information, visit www.legrandgroup.com / en
About Legrand North and Central America
Legrand North and Central America (LNCA) employs over 6,500 associates in 50 locations, working across six divisions / sector : Audio Visual, Building Controls Systems, Data Power and Controls, Electrical Wiring Systems, and Lighting. We hold a leading position in every North American market we serve and focus on exceeding our customers’ needs within the commercial, residential, and industrial industries. LNCA offers comprehensive medical, dental and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active / growing Employee Resource Group network. LNCA is an employee-centered, growing company with tremendous opportunity. For more information, visit legrand.us
About Legrand’s Data Center Power and Control Division
The industry-leading brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower Legrand’s Data, Power & Control to produce innovative solutions for data centers, building networks, and facility infrastructures. Our division designs, manufactures, and markets world-class products for a more productive and sustainable future. The exceptional reliability of our technologies results from decades of proven performance and a dedication to research and development.
Equal Opportunity Employer
LocationUS-CA-Lake Forest
Positions 1
Experience (Years) 1
Category Customer Service
Salary : $45,000 - $65,000
