1 Personal Computer Support Technician Job in Stennis Space Center, MS
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Leidos is Hiring a Personal Computer Support Technician Near Stennis Space Center, MS
Description
More About the Role:
The Personal Computer Support Technician provides support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation, and configurations.
What You'll Get to Do:
-Provide installation, removal and troubleshooting for both hardware and software on NASA desktop systems.
-Review assigned tickets via Servicenow to ensure all actions are completed within the service delivery timeframe.
-Interact with NASA customers and leaders to discuss issue resolution or troubleshooting steps
Work closely with the queue manager and service delivery lead at the center to ensure tickets are completed timely and with a high level of customer satisfaction.
-Performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
-Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.
-Troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
You'll Bring These Qualifications:
-High School Diploma.
-Demonstrated customer service skills.
-Previous experience delivering technical support in a high volume work environment.
These Qualifications Would be Nice to Have:
-MAC/DELL or HP software and or hardware certificates.
-ServiceNow experience.
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Job Summary
Full Time
Business Services
$46k-58k (estimate)
06/02/2023
06/04/2023
careers.leidos.com
VIRGINIA BEACH, VA
50 - 100
2019
<$5M
Business Services
Related Companies
The job skills required for Personal Computer Support Technician include Troubleshooting, Customer Service, Installation, Networking, Technical Support, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Personal Computer Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Personal Computer Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Personal Computer Support Technician positions, which can be used as a reference in future career path planning. As a Personal Computer Support Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Personal Computer Support Technician. You can explore the career advancement for a Personal Computer Support Technician below and select your interested title to get hiring information.
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