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Senior IT Support Specialist with Security Clearance - Now Hiring
Leidos Washington, DC
$101k-101k (estimate)
Full Time | Business Services 0 Months Ago
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Leidos is Hiring a Senior IT Support Specialist with Security Clearance - Now Hiring Near Washington, DC

R-00105568 Description Job Description: Leidos Civil Group helps modernize infrastructure, systems, and security. We are a trusted partner to both government and highly regulated commercial customers looking for transformative solutions in mission IT, security, software, engineering, and operations. We work with our customers including the FAA, DOE, NASA, National Science Foundation, Transportation Security Administration, Custom and Border Protection, airports, and electric utilities to make the world safer, healthier, and more efficient. Our customers take on the toughest challenges out there, and at times need a helping hand from specialists in their fields. To explore and learn more, click here ! Leidos is currently seeking a IT Support Specialist to support The Department of Transportation Enterprise Information Technology Shared Services (DOT EITSS) . With varying requirements and processes, ITSS supports an IT infrastructure comprised of approximately 15,000 end user devices, and a customer base of over 10,000 end-users located at DOT headquarters and several field sites throughout the United States. What you’ll do: * This role will require performing day-to-day activities required to provide Tier 2 and Tier 3 support to end users, to include, move/add/change of end user equipment, software install and upgrades, and general troubleshooting and problem resolution * Imaging Dell laptops and desktops using the DOT standard image following the SOP * Submitting TSRs and SMRs for in processing and out-processing MARAD employees. * Configuring and troubleshooting iPhones for MARAD users. Keeping the iPhone tracking sheet up to date * Moving IT equipment for employees between offices when requested. * Replacing toners for small printers when requested and keeping the toner inventory tacking sheet up to date * Maintaining the MARAD storage room located on the west building, second floor. * Creating FedEx shipping labels and shipping IT equipment to users and to the MARAD IT field offices when requested * Setting up meetings for the MARAD’s administrator and deputy administrator at the MARAD’s main conference room. Those are either MS teams or Zoom meetings. * Installing MARAD specific software for MARAD users when requested * Participating in the department’s monthly server patching cycles. One Saturday and one Sunday each month. This will require gaining access to MARAD servers but the technician will only be pushing windows updates to those servers * Providing onsite and remote technical support to end users via email, phone, and remote desktop software Bomgar Who you are: * Requires high school diploma or equivalent and 5 years of prior relevant experience of providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users * The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment * The Successful candidate must possess a Dell, IT, and Networking Certifications * Must have strong customer service skills and be able to multitask between hardware and software solutions * Candidate will be a U.S. citizen or green card holder who has resided in the U.S. for 3 or more years and will have the ability to obtain and maintain a Secret Clearance Pay Range: Pay Range $48,750.00 - $75,000.00 - $101,250.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$101k-101k (estimate)

POST DATE

03/28/2023

EXPIRATION DATE

02/21/2024

WEBSITE

careers.leidos.com

HEADQUARTERS

VIRGINIA BEACH, VA

SIZE

50 - 100

FOUNDED

2019

REVENUE

<$5M

INDUSTRY

Business Services

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