1 LensCrafters - EyeCare Advisor Job in Vineland, NJ
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LensCrafters - EyeCare Advisor
$83k-106k (estimate)
Full Time | Retail
11 Months Ago
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LensCrafters is Hiring a LensCrafters - EyeCare Advisor Near Vineland, NJ
Date: Mar 4, 2023
Brand: LensCrafters
Location:Vineland, NJ, US, 8360
Tele optometry
Monday - Friday
1030am-530pm
GENERAL FUNCTION
The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the LensCrafters Experience. Ensures all patients receive the highest quality Optometric care. Delivers the store’s key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience/behaviors and seamlessly links the doctor and retail functions together.
MAJOR DUTIES & RESPONSIBILITIES
- Greets customers without delay (within 30 seconds).
- Promptly answers the telephone (3 rings) in a friendly and courteous manner.
- Explains all required paperwork, tests, products and services
- Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
- Shows patience and courtesy to indecisive or difficult customers and patients.
- Performs work accurately and thoroughly despite time pressure and customer volume.
- Identifies situations involving unsatisfied customers and acts quickly for resolution. .
- Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
- Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
- Places contact lens orders, processes shipments and properly submits invoices for payment.
- Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
- Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
- Explains to customers “One Hour” processing and expected delivery times.
- Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
- Maintains safe working environment for all associates/patients.
- Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.
RETAIL
- Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.
- Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary
DOCTOR’S OFFICE
- Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have.
- Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.
- Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed.
BASIC QUALIFICATIONS
- High School graduate or equivalent
- Strong customer service skills (internal and external)
- Knowledge of current fashion trends
- Strong communicator and listener
- Problem solving ability
- Familiarity with cash register, computers and calculators
- Organization skills
- Sales skills
- Strong basic math skills
- Knowledge of office and store merchandise
PREFERRED QUALIFICATIONS
- Previous experience in customer service, retail and/or optical
- Strong interpersonal skills
Tele optometry
Monday - Friday
1030am-530pm
Job Summary
JOB TYPE
Full Time
INDUSTRY
Retail
SALARY
$83k-106k (estimate)
POST DATE
05/29/2023
EXPIRATION DATE
10/08/2023
WEBSITE
lenscrafters.com
HEADQUARTERS
MISSISSAUGA, ONTARIO
SIZE
3,000 - 7,500
FOUNDED
1983
CEO
DOMINIC GUGLIELMI
REVENUE
$200M - $500M
INDUSTRY
Retail
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The job skills required for LensCrafters - EyeCare Advisor include Customer Service, Products and Services, Initiative, Promotion, Scheduling, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a LensCrafters - EyeCare Advisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by LensCrafters - EyeCare Advisor. Select any job title you are interested in and start to search job requirements.
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