GENERAL FUNCTION

The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

MAJOR DUTIES AND RESPONSIBILITIES

While working in Retail

• Conveys a commitment to providing unsurpassed customer service to all customers and patients with every visit.
• Assists customers in selecting frames & lenses that are best suited for them. Suggests improvements & recommends solutions. Assists associates with difficult & complex areas.
• Anticipates problems before they occur; explores underlying reasons for recurring problems; goes beyond symptoms to get to root cause; strives to develop long-term solutions to problems.
• Performs work accurately & thoroughly as required. Demonstrates superior product knowledge.
• Strives to achieve exceptional results with every customer and patient every time.
• Serves as a responsible alternate store key holder.
• Brings associate opportunities to the attention of management directly & in a timely manner.

While working in Lab, if applicable

• Custom fits glasses & precisely places prescription in lenses.
• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology.
• Edges & mounts only when needed & within company guidelines.
• Ensures finished eyewear meets optical standards & customer requirements.
• Ensures associates complete training, & routinely conducts eyewear inspections with excellence.
• Completes & files store & lab paperwork thoroughly & accurately in a timely manner. Ensures associates are trained & skilled in doing the same.
• Ensures approved safety programs are implemented & maintained consistently per standards.
• Creates a safe working environment for all. Demonstrates safe work practices.
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Experience:

• Management: 1 year (Required)

Work Location: In person