What are the responsibilities and job description for the Call Center Representative position at LERETA?
The Call Center Representative is responsible for ensuring all incoming homeowner, lender, and third party calls, consistently receive professional, courteous, accurate and timely responses to inquiries regarding property tax matters, initiating and following up on appropriate task research when necessary.
Inbound Calls
- Processes a high volume of incoming routine calls.
- Provides responsive assistance to homeowner, lender, and third party calls regarding various tax inquiries for outsourced customers at first resolution.
- Responds to customer calls and / or email requests to provide assistance as needed to address questions or concerns.
- Communicates status of assignments to the Lead or Supervisor.
Tax Research
Teamwork
This position will perform other duties as assigned based on the needs of the department.
SALARY RANGE : $15.41 - $19.26
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $15 - $19
