Manager Of Operations (Onsite)

About the business:

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle – all while reducing risk. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/insurance

About the team:

Claims Record Unit (CRU) is a division of LexisNexis Risk Solutions, which is the industry leader of procuring Law Enforcement records nationwide. Insurance carriers use these records to aide in the adjudication of claims. We process 8 million requests annually and foster business relationships with agencies to streamline and improve processes. Our teams are located in Duluth, Ga. and the Philippines. CRU is the single point of contact for our customers and utilizes multiple resources and platforms across the U.S, Canada, and P.R.

About the job:

The Claims Record Unit (CRU) is a key division of LexisNexis Risk Solutions, the industry leader in procuring law enforcement records nationwide. We support insurance carriers in efficiently adjudicating claims, processing an impressive 8 million requests annually. As the single point of contact for our customers, we foster strong business relationships with law enforcement agencies to streamline and enhance our processes. Our dedicated team operates from Duluth, GA, and the Philippines, utilizing multiple resources across the U.S., Canada, and Puerto Rico.

We are currently seeking a motivated individual to join our team. If you thrive in a fast-paced environment and are passionate about making a difference in the insurance and law enforcement sectors, we encourage you to apply. Become part of a team that values innovation, collaboration, and professional growth!

Responsibilities:

• Managing and directing operations for multiple areas/departments and locations within a country or globally.
• Analyzing and resolving business operations issues and needs.
• Evaluating results within the business unit to determine if organizational objectives are being met.
• Directing more than one team, typically 15 employees.
• Building and maintains an effective operations organization committed to customer and employee satisfaction and profitable growth.
• Managing and advising on hiring, training and development, allocation and performance assessment of personnel within area of responsibility.
• Providing the tools, training and environment required to achieve employee success.
• Participating in the annual performance review process. Trains staff and optimizes their performance to support the organization’s strategic goals. Provides ongoing follow-up and feedback.
• Identifying the need for, provides and/or ensures all personnel are properly trained in their assigned tasks.
• Reviewing, developing, and implementing process improvements, departmental goals, and objectives. Serves as the go-to person for review and resolution of escalated issues.
• Collaborating with cross-functional and divisional groups to achieve established goals and objectives.
• Administering performance and salary reviews of employees
• Motivating staff to attain performance goals and facilitates their personal and professional growth via coaching, feedback, and performance goal setting. May mentor and train less experienced team members, including those located at offshore sites. This mentorship and training includes, but is not limited to, building relationships, daily communication, and guidance.
• Hiring, managing performance, and terminating associates, assuming appropriate company guidelines for these activities are followed.
• Developing and implementing the data acquisition strategies required to ensure that appropriate data/records are collected, tracked, compiled, and disseminated correctly into products.
• Managing the development and implementation of data receipt and editing strategies that ensure acquired data is edited and processed to meet the quality standards suitable for product delivery.
• Adhering to and enforcing Standard Operating Procedures (SOPs) and other governing documents that include service quality standards, quality scorecards, monitoring processes, coaching requirements, and continual improvement actions.
  
  

Requirements:

• Demonstrate the ability to successfully lead and manage staff.
• Possess excellent verbal, written and interpersonal communication skills.
• Demonstrated ability to communicate in a clear, concise manner.
• Broad knowledge of the field with strong leadership skills.
• Demonstrated expertise with problem analysis and solving.
• Excellent organizational and documentation skills with attention to detail and accuracy.
• Demonstrated ability to work and to meet deadlines in a fast paced and challenging environment.
• Ability to achieve and maintain positive rapport with diverse customers to give them high quality, responsive service.
• General understanding of business principles and typical business practices.
• Hold a high school diploma/GED and possess a minimum of five (5) to seven (7) years of experience, including at least three (3) years in supervisory/staff development roles.
• Demonstrated ability to manage changing and multiple priorities.
• Ability to adapt to new environments, adjusts to situations or demands, and function effectively in them with a minimum of confusion or loss of productivity.
• Demonstrated ability to present information appropriate to the level of the audience.
• Ability to adapt to various communication methods including telephone, in-person, email, Webinars, video conferencing, including talking with company members located in foreign countries if needed.
• Excellent judgment and discretion