What are the responsibilities and job description for the BRANCH MANAGER position at LFSS?
Job Summary:
The Branch Manager is the location sales leader and is directly responsible for achieving branch sales and performance goals. The Branch Manager oversees the attainment of sales and gross profit goals through proactive business development and growth of the customer base.
Supervisory Responsibilities:
- Provides direct supervision of branch staff that may include: Assistant Branch Manager and/or Staffing Coordinator(s).
- Interviews, hires, and trains branch staff.
- Provides goal setting, coaching (staff and associates), feedback, development, and annual reviews.
- Provides leadership in building optimum employee engagement, positive employee relations, and staff retention. Holds daily and/or weekly branch meetings for optimum staff engagement.
- Manages employment actions in accordance with company policy.
Essential Job Functions, Duties & Responsibilities:
- Profitably grows the business by generating new business through outside sales and inside sales activities.
- Maintains or exceeds the target gross margin or other key performance indicators (KPIs).
- Analyze sales data to identify areas of improvement in sales and branch associate recruiting activities.
- Develop and expand relationships with existing and prospective customers plus re-engaging inactive customers. Quote prospective customers. Continuously build customer rapport.
- Manage and analyze Profit and Loss (P&L) statements to maximize profitability and minimize expenses.
- Plan and direct branch activities to successfully meet goals and objectives while adhering to company policies and procedures.
- Manage the processes of associate dispatch, payroll and customer invoicing.
- Respond to and effectively manage/resolve employee, associate or customer issues and complaints.
- Oversee branch risk management requirements, such as use of the appropriate workers’ compensation codes for job assignments and timely completion/submission of workers’ compensation claims.
- Oversee branch Accounts Receivables (A/R) and Collections in partnership with the branch support center.
- Conduct job site safety reviews with customers, as needed.
- Promotes communication and collaboration across the organization reinforcing a spirit of unity (i.e., partnership with RD, EVP, and the branch support center (Operations, IT, Marketing, HR, Finance, Accounting, Payroll, Risk Management).
- Promotes community awareness of Labor Finders and our services including social media outreach
Competencies:
- Leadership identity, including team building and performance management
- Well-rounded sales skills, including prospecting and customer relationship management
- Strategic thinking, critical thinking, and problem-solving skills with a bias towards continuously improve efficiencies and effectiveness
- Organizational skills (to track and prioritize projects and tasks)
- Excellent communication skills (written, oral, presentation, interpersonal, listening)
- Business acumen to include business analysis, quantitative skills, and basic business mathematics
- Valuing diversity and differences; promoting inclusion
- Proficient in Microsoft Office Suite
Education, Experience, and Certification:
- Bachelor’s degree in Business Administration or related field preferred
- 2 years outside sales and/or business-to-business sales experience
- 2 years leadership/people management (supervisory) experience
- P&L management and Collections experience
- Experience in customer service, customer relationship management, and customer satisfaction
- Must maintain a valid driver’s license and an acceptable driving record
- Industry staffing experience a plus
Physical and Mental Requirements:
- Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions.
- Ability to reason logically and make sound decisions, to consider alternative and diverse perspectives.
- Ability to effectively communicate with others both orally and in writing and to exchange accurate information.
- Must be able to occasionally lift, move, or carry up to twenty (20) pounds.
- Must be able to complete tasks in a moderately noisy or distracting office environment.
- The visual ability to observe details at close range (within 20 feet of the observer).
- Ability to drive to various customer locations.
- Ability to use technology including entering text, data, or information into a computer system.
- Must be able to meet territory and domestic travel needs up to 50% of the time.
Disclaimer:
This job description is not an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform other job-related duties, as requested by their supervisor, subject to reasonable accommodation. Finally, Labor Finders retains the right to change or assign other duties to this position