Operations Manager

RESPONSIBILITIES:
• Direct, mentor, train, and coach direct reports
• Serve as Designated Representative (DR) for site
• Prepare and maintain departmental budget
• Lead and/or assist with planning, design, implementation, communication, and delivery of company's initiatives
• Track and account for warehouse accuracy and productivity
• Create and implement measures to improve productivity
• Create and implement measures to improve and or maintain employee morale
• Frequently interact with CEO, Directors, Clients, and Managers to meet company initiatives
• Implement special projects as assigned by Senior Management
• Oversee all after-hour events and potentially manage 24/7 emergency operations
• Serve as the Hazard Communication Program Administrator
• Ensure all safety procedures, cGMP, SOPs, and work instructions are followed to comply with regulatory standards
• Work with Facility Management department to ensure facility structure is maintained as a safe working environment
• Negotiate and manage contracts for vendor services
• Promote a work environment with emphasis on Safety, Regulatory compliance and Client Focus

QUALIFICATIONS AND JOB SPECIFICATIONS:
• Bachelor’s degree plus 5 years distribution and warehouse management experience in receiving, storing, issuing, and accounting for property in a warehouse or any equivalent combination of education, training, and experience
• Required – A minimum of 3 years supervisory experience
• Required – Demonstrated healthcare experience in a regulated environment and demonstrated working knowledge of cGMPs, VAWD, ISO, DEA, FDA, and US Customs standards and regulations
• Familiar with temperature-controlled warehousing
• Demonstrate the following:
o Effective time management skills
o Impeccable verbal and written communication skills
o Ability to conduct appropriate research as needed
o Strong presentation skills
o Attention to detail and organization
o Interest in working in a fast-paced environment

TECHNICAL EXPERTISE:
• Expertly navigate through ERP system – Tecsys Elite, MQ1
• Intermediate Microsoft Office skills: Outlook, Excel (including Statistics and Pivot Tables), PowerPoint
• Experience with warehouse or supply chain environments and transportation
• Ability to conduct/track graphical and data-driven analytics related to Client performance
• Ability to maintain and track budget/spending trends
• Advanced public speaking and presentation skills
• Excellent verbal and written communication skills

ADDITIONAL EMPLOYMENT REQUIREMENTS:
• Must be able to satisfactorily pass all preliminary employment requirements (i.e., background check, credit check and drug screen)
• Some travel required
• Must have a valid driver’s license

PHYSICAL/MENTAL/VISUAL DEMANDS:
• Work is light to medium in nature with frequent walking to perform assigned tasks.
• Must be able to read at a distance, close to the eyes, and at arm’s length, with or without correction.
• Approximately 10% of time is spent on data collection and data entry.
• Occasional lifting of 25 - 50 lbs. is required.

WORKING CONDITIONS:
• Activities may occur inside temperature-controlled areas which may require Personal Protective Equipment.
• Hazardous conditions may exist, such as proximity to moving mechanical parts, electrical current and working in high places.

EQUIPMENT OPERATED:
Equipment: Desktop or laptop, fax machine, copier, desk phone, forklift, and pallet jack
Systems: Outlook, Excel, Word, PowerPoint, TECSYS (WMS - warehouse management system) and MQ1 (Quality Software)