Director of Housing

The Director of Housing Operations is responsible for working with the Vice President of Operations to oversee and administer all administrative activities, assignments, marketing, web/media/publications, facilities, operations, technology oversight including StarRez, billing, coordination with university departments that support housing operations, and facility renovations in the department of Housing Housing Operations. In addition, this individual will create policies and procedures that align the department with national best practices.

Responsibilities

Administration and Supervision

• Ultimate responsibility for oversight of all processes related to room assignments
• Collaborate with the Technical Operations Manager, Housing
• Develop and implement on-going strategy and improvements for StarRez and similar tech programs that align with the goals of the organization
• Oversee and assist with the planning of all related facility needs including summer use, logistics for move-in and move-out, and related renovations/repairs/new construction.
• Supervise the Resident Life Hall Advisors (live in staff) and all staff responsible for housing operations including but not limited to Resident Assistants.
• Engage in constant evaluation of current policies and procedures for the purpose of creating Housing processes built around best practices and consistently high customer service.
• Oversee all occupancy management functions for the department including future projections, bed space allocation, budget projections related to bed space utilization, and weekly occupancy updates for senior university administrators
• Coordinate facility maintenance and operations of residence halls
• Develop and maintain relationships with key stakeholders including facilities, university services, IT services, Athletics, Academic Affairs, and Campus Safety
• Work in conjunction with key stakeholders to support conference services
• Works to create and review all contracts utilized for building maintenance and support
• Serve as a member of the department and divisional crisis response teams when needed.
  
  

Budget and Administration

• Oversees expenditures for related to housing operations
• Monitors the staff and student salary budgets to ensure expenses fall within the annual fiscal salary budget
• Participates in central office staff meetings, planning meetings, and departmental policy formation meetings. Represents on university committees as assigned
• Assists the VP Operations with developing the annual fiscal budget
• Provides high quality service for internal and external stakeholders
• Demonstrates client focus and service be seeking out, understanding, and responding to the needs of both internal and external stakeholders
• Responds to clients’ needs, questions, and concerns in an accurate, effective, and timely manner.
• Improves customer satisfaction by analyzing survey and assessment data and making changes through improved communication, customer service training, and heightened public relations effort