Patient Service Representative

NATURE OF WORK: Supports the provision of direct services by answering in-coming phone calls from those seeking services within Southern WV Health System as well as greeting the public coming into the building, coordinates the building’s communication and is responsible for making decisions based on established policies and procedures. This is a float position; therefore, some travel is required between local offices.

MINIMUM QUALIFICATIONS:

• Ability to perform Essential Duties as outlined below.
• High School Diploma or Equivalent
• One year’s experience as a receptionist or in an office environment.
• Working knowledge of computers
• Ability to comply with LPCC/SWVHS and Division departmental safety procedures.
• Ability to read, write and speak the English language.

ESSENTIAL DUTIES:

• Answers a multi-line switchboard company wide and properly distributes calls, takes messages, or handles the call appropriately by identifying needs, resolving matters, or making referrals.
• Patient Registration
• Travels from site to site to help with coverage when needed.
• Operates normal office equipment such as computers, fax machines and copies as needed.
• Greets the public coming into the building and assists them with their needs by directing them or securing appropriate personnel to assist them.
• Projects a professional image to the public.
• Follows LPCC/SWVHS policies and procedures in dealing with clients.
• Coordinates activities in the front desk area with other employees to ensure a smooth operation.
• Coordinates the building’s communications such as the use of the intercom system and transfers.
• Assist in checking appointments and availability of employees for clients.
• Accepts cash payments from clients and writes receipts.
• Performs routine data entry.
• Helps to assure that the safety, health, and well-being of clients are always maintained in the lobby area.
• Submits documentation in a timely and accurate manner.
• Monitors, maintains, and uses appropriately, all equipment and supplies.
• Support and help in the training of new employees.
• Cross-trained to perform functions in the areas of medical records, in-takes and scheduling.
• Attends in-service training and mandated meetings as assigned.
• OTHER DUTIES AS ASSIGNED.