About Us Live Oak is more than a bank. Live Oak helps people realize their full potential so they can create meaningful impact at work, home or in their communities. As an innovation hub, we fully embrace a bold approach to solving problems and surpassing goals. Daily life at Live Oak centers around a culture of taking care of each other, which has made us one of the most desirable places to work. We’ve topped the list of American Banker’s “Best Banks to Work For” because of our unparalleled dedication to our people. Our commitment to our customers and our culture is intertwined, so we seek those who embody and embrace what it takes to empower the American dream. Learn more at liveoakbank.com. How This Role impacts Live Oak and its People The Production Engineering role will provide technical expertise and guidance on triaging and troubleshooting production issues for the Bank’s internal and vendor development projects. What You’ll Do at Live Oak You'll play a key role in ensuring critical issues are being resolved in a timely manner so Live Oak Bank can continue to operate. Regularly consume resources pertaining to the banking industry and Live Oak's business. Champion and support improvements to processes, tools, and practices utilized by your team. How You’ll Do It You'll work on an engineering support team, performing many of the activities below: Hands on experience with monitoring tools like Cloudwatch, AppDynamics, Splunk, Grafana, Prometheus, Datadog or similar monitoring tools creating dashboards, alerting, and reports Strong verbal and written communication and problem-solving skills Strong technical documentation capabilities and focus on detail Experience with Linux/Unix, disaster recovery, and failover processes is desired Possesses strong analytical, problem-solving skills and exhibits strong leadership skills Experience with Co-ordination between upstream applications to resolve incidents Grasp innovative technologies and can adapt to rapid shifts in priorities Applied AWS/Cloud experience preferred Applied DevOps experience Experience with Terraform, AWS, Git, and Python is a plus Experience with Gitlab Correlate environment conditions and metrics to application events Experience debugging problems in a distributed system Experience with Salesforce, Genesys, or Telephony is a plus Required and Preferred Experience 3 years working on a production support team or equivalent experience. 3 years' experience working with enterprise-scale platforms and architectures 2 years' experience supporting and troubleshooting in AWS production environments Experience with ticket tracking systems, like ServiceNow, Salesforce, ZenDesk and/or Jira. Excellent written and verbal communication skills. Experience working with Salesforce or other CRMs. Knowledge or experience working with tools to diagnose issues. Experienced working on issues that require financial & technical knowledge and skills. Required to Thrive at Live Oak Dedication – You possess a deep commitment to Live Oak Bank’s mission and core values, exemplified through a strong work ethic, adaptability and pride in your work. Ownership – You take initiative to deliver positive results by proactively and creatively solving problems, while maintaining a high degree of quality. Innovation – You embrace fresh ideas and fearlessly contribute new solutions to emerging or existing problems. Teamwork – You foster collaboration, accountability and trust with others and understand that together, we do more. Respect – You treat everyone with courtesy, politeness and kindness. “The above statements are intended to describe the general nature and level of work being performed by the incumbent assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.” Live Oak Bank is an Affirmative Action and Equal Opportunity Employer, Minorities/Women/Veterans/Disabled. We consider applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status or disability. Equal access to programs, service and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources at careers@liveoak.bank EEO is the Law Commitment to Diversity Live Oak Bank is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. This commitment is embodied in company policy and the way we do business at Live Oak Bank and is an important principle of sound business management.