What are the responsibilities and job description for the Branch Manager position at LIVE WELL HOME CARE LLC?
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Supervisory Responsibilities: • Recruits, interviews, hires, and trains new staff. • Oversees the daily workflow of the department. • Provides constructive and timely performance evaluations. • Handles discipline and termination of employees in accordance with company policy. Duties/Responsibilities: Financial • Effectively managing company resources o Office supply costs • Managing gross margin o Caregiver Overtime o Caregiver payrates • Responsible for overall revenue growth o Utilization / Fill Rate o Referral to admission ratio • Effectively managing community relationships o AL’s, IL’s, Hospitals, SNF, memory care, LTAC o VA, LTC, Workers comp • Effective communication with regional and senior leadership o Timely reporting issues and concerns o Referral flow Compliance • Following all applicable state regulations • Completing routine internal audits o Client and personnel files • Timely reporting of client and caregiver complaints o Maintaining all grievance records Client Care • Responsible for managing client census • Effective communication between client, caregivers, and branch • Ensure timely initiation of service o All admits completed with 48 hours of receiving referral • Oversight over client visits • Ensuring high levels of client satisfaction o Customer satisfaction over 95% • Ensuring client fill rate 95% or above on auth hours Compliance • Following all applicable state regulations • Completing routine internal audits o Client and personnel files • Timely reporting of client and caregiver complaints o Maintaining all grievance records OPERATIONS/People Management • Staffing and Recruiting • Business Development/Expansion • Community Relations JOB DESCRIPTION • Performs other related duties as assigned. Required Skills/Abilities: • Excellent verbal and written communication skills. • Excellent interpersonal and customer service skills. • Excellent sales and customer service skills. • Excellent organizational skills and attention to detail. • Excellent time management skills with a proven ability to meet deadlines. • Strong analytical and problem-solving skills. • Strong supervisory and leadership skills. • Ability to prioritize tasks and to delegate them when appropriate. • Ability to function well in a high-paced and at times stressful environment. • Proficient with Microsoft Office Suite or related software. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Travel required
Supervisory Responsibilities: • Recruits, interviews, hires, and trains new staff. • Oversees the daily workflow of the department. • Provides constructive and timely performance evaluations. • Handles discipline and termination of employees in accordance with company policy. Duties/Responsibilities: Financial • Effectively managing company resources o Office supply costs • Managing gross margin o Caregiver Overtime o Caregiver payrates • Responsible for overall revenue growth o Utilization / Fill Rate o Referral to admission ratio • Effectively managing community relationships o AL’s, IL’s, Hospitals, SNF, memory care, LTAC o VA, LTC, Workers comp • Effective communication with regional and senior leadership o Timely reporting issues and concerns o Referral flow Compliance • Following all applicable state regulations • Completing routine internal audits o Client and personnel files • Timely reporting of client and caregiver complaints o Maintaining all grievance records Client Care • Responsible for managing client census • Effective communication between client, caregivers, and branch • Ensure timely initiation of service o All admits completed with 48 hours of receiving referral • Oversight over client visits • Ensuring high levels of client satisfaction o Customer satisfaction over 95% • Ensuring client fill rate 95% or above on auth hours Compliance • Following all applicable state regulations • Completing routine internal audits o Client and personnel files • Timely reporting of client and caregiver complaints o Maintaining all grievance records OPERATIONS/People Management • Staffing and Recruiting • Business Development/Expansion • Community Relations JOB DESCRIPTION • Performs other related duties as assigned. Required Skills/Abilities: • Excellent verbal and written communication skills. • Excellent interpersonal and customer service skills. • Excellent sales and customer service skills. • Excellent organizational skills and attention to detail. • Excellent time management skills with a proven ability to meet deadlines. • Strong analytical and problem-solving skills. • Strong supervisory and leadership skills. • Ability to prioritize tasks and to delegate them when appropriate. • Ability to function well in a high-paced and at times stressful environment. • Proficient with Microsoft Office Suite or related software. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Travel required
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