What are the responsibilities and job description for the Direct Import Sales Support Associate position at Lodge Cast Iron?
Direct Import Sales Support Associate
About Lodge Cast Iron
We got our start over 125 years ago when Joseph Lodge founded the Blacklock Foundry in South Pittsburg, TN. His scrappy, hardworking spirit continues to lead us today. As a team, we believe cast iron is for everyone. We’re dedicated to manufacturing American-made cookware that we’re proud to use in our very own homes and excited to bring to kitchens, backyards, and campfires around the world. Day in and day out, we work together to stay safe, have fun, and be better than we were the day before.
What fires us up?
By now, you may have caught on to the fact that we’re serious about spreading the joys of cast iron. And while we’re always on the lookout for ways to innovate, we believe in the adage: If it ain’t broke, don’t fix it. That’s why we stand by a simple recipe of just iron and oil (no forever chemicals, since forever!). It’s also why we’re passionate about keeping our campus in our hometown of South Pittsburg, Tennessee, providing great jobs to our community. As we bring our cookware to the next generation of cast iron chefs, we’re looking for people to help us stay true to our roots every step of the way. Does that sound like something you can get behind?
A Day in the Life of a Direct Import Sales Support Associate
As the Direct Import Sales Support Associate, you will play a vital role in supporting Lodge’s sales managers and external representatives throughout the direct import process. You will manage the onboarding of new direct import clients, working closely with procurement and finance to ensure a seamless and efficient experience that exceeds customer expectations. Additionally, you’ll provide backup and overflow support for the sales support team, ensuring that all operations run smoothly. If you’re detail-oriented, thrive in collaborative environments, and are committed to providing exceptional customer service, this role could be the perfect fit.
Responsibilities
- Lead account setup for new direct import customers, ensuring all processes are executed efficiently.
- Monitor direct import order status from receipt through invoicing, maintaining a smooth workflow.
- Coordinate activities with customer-preferred freight forwarders, ensuring timely and accurate logistics management.
- Exchange information accurately in customer and freight forwarder portals to facilitate the import process.
- Collaborate with internal teams, including procurement and finance, to provide seamless support and exceed customer expectations.
- Stay updated on relevant technologies applicable to the sales department.
- Provide timely and accurate communication between internal teams and external sales partners.
- Process new customer inquiries and update customer and logistics provider portals promptly.
- Perform other duties and projects as assigned.
Minimum Requirements
- High School diploma required; a Bachelor’s degree in business or a related discipline is preferred.
- Prior experience with direct import and/or logistics is a plus.
Key Performance Indicators
- Effective communication internally and externally.
- Timely and efficient response to requests.
- Ability to resolve obstacles and drive positive solutions.
- Continuous improvement mindset to enhance processes.
Summary of Necessary Knowledge, Experience, and Skills
- Proficiency in Microsoft Outlook, Excel, PowerPoint, and Word.
- Strong math skills and ability to multi-task effectively.
- Excellent organizational and communication skills, both oral and written.
- Goal-oriented, self-motivated, and capable of working independently.
- Ability to exercise sound judgment when making decisions.
- Willingness to travel as required.
Employee Benefits
- Competitive Pay
- Generous PTO and Sick Pay
- Insurance Benefits (Medical, Dental, Vision, Prescription, Life, and Short-Term Disability)
- On-Site Clinic and Fitness Center
- 401K Match and Deferred Profit Sharing Program
- Quarterly Profit Sharing
- Employee Assistance Program
- Scholarship Opportunity and Tuition Reimbursement
- Employee Discount at Lodge Factory Store and Big Bad Breakfast
- Safety, Holiday, and Celebration Dinners
Equal Opportunity Employer
Lodge Manufacturing does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law).
Lodge Manufacturing does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law).
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