Our urban oasis, situated at the corner of Hollywood and Highland, is your perfect base for moving and shaking, tinseltown-style. Loews Hollywood Hotel offers you movie-star magic and modern upscale amenities. Welcome to Style and Stature in the Hollywood Hills. Job Specific Assists arriving and departing guests in a highly professional manner and with utmost courtesy Handles all luggage, baggage, packages, etc. carefully and safely Rooms arriving guests and assists guests who are checking per Hotel standards Ensures that all luggage and bags are in a safe, secure area while awaiting transfer Completely familiar with all room types, room amenities and Hotel facilities, provides such information to Hotel guests Completely familiar with Hotel emergency procedures and provides necessary information to Hotel guests Handles guest inquiries professionally and with the utmost courtesy and accuracy Answers telephone in accordance with Loews Hotels Star Service standards Becomes familiar with guests’ names and acknowledges guests by name Provides guests with Hotel and surrounding area information and travel directions Promotes Hotel facilities, Food and Beverage outlets, and recreation programs Transports guests to/from recreation areas in a safe and timely manner Makes use of Handheld computer for check in purposes Handles master keys with care and follows proper sign-in/out procedures following key control and security procedures Maintains condition of Hotel lobby, picking up any trash or debris, contacting Housekeeping for major cleaning tasks Maintains a good working relationship with all Hotel departments, with special emphasis on Front Desk, Valet Parking, Concierge and Housekeeping Stands at post when not on a “Front” or “Last” Is alert to guest who appears to be intoxicated and intends to drive a vehicle – notifies Security Reads and initials all entries in Front Desk Log Book and all information on Front Desk Bulletin Board Reads Group Profiles and Banquet Event information on a daily basis Maintains the cleanliness and excellent condition of equipment and work area Other duties as assigned General Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow employees Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards The wage for this position is $18.50. Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse and inclusive work culture. All qualified applicants will receive consideration for employment without regard to race, religion, gender, national origin, protected veteran status or any other basis protected under federal, state, or local law.