Contact Center Process Designer - Remote

Expand your career possibilities.

Thank you for dedicating your time and talent to Lowe’s.  We want to give you more opportunities to learn and grow, so if you find a position you’re interested in below, we encourage you to apply!

Find Your Home to More Possibilities.

• Leads process design sessions with key stakeholder SMEs among the Operations business areas and internal stakeholders by applying knowledge of business process analysis and business process modeling to identify current state gaps and develop process improvement solutions.
• Captains the development of future state business process design, including the project plan, new process design, and communication strategy to ensure successful and timely implementation of all assigned projects.
• Establishes and maintains key performance indicators for a process improvement initiative.
• Maintains policies, procedures, and standard operations procedures beyond the boundaries of the project time frame.
• Assists with the implementation of process improvements by helping to define the tools and methods to measure and track process performance.
• Tracks key measures such as on-time delivery of best practices, policies, processes, and standard operating procedures.
• Collaborates with SMEs within the Operations organization and internal stakeholders to document and update current state policies, procedures, and standard operating procedures utilizing approved tools and resources.
• Collaborates with internal business partners to develop, implement, and support best practice tools to improve business process effectiveness and efficiency enterprise-wide.
• Interacts with Operations and external business partners to collaborate on projects and report project updates.
• Works with the Operations Business Areas Directors, Managers, SMEs on process design, improvement initiatives as well as progress updates.
• Collaborates with business partners and receives direction from key stakeholders; contributes to business requirements gathering by partnering with Process Management and Project Management leadership.
• Meets or exceeds customers’ expectations, looks for ways to improve their experience, while creating a seamless experience by understanding how the CCCS Process Designer role, team goals, and daily activities fit into the company vision.
• Drives for results by consistently achieving goals and managing priorities to ensure most important work is accomplished.
• Works cross-functionally to manage and organize work processes and ensure most efficient work flow.
• Supports a collaborative environment by working in a team of peers to solve problems and shares information with peers, manager, and customers as appropriate.
• Organizes resources and information in an efficient manner to handle competing demands and accomplish what needs to be done.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Salary : $58,100 - $96,900