Front Desk Service Rep - Phlebotomy Outpatient Center - Maywood, IL

Employment Type

Full time

Shift

Day Shift

Description

Loyola Medical Center located in the western suburbs and approximately, 35 minutes from downtown Chicago. Easy access from I290 and I55.

Our Vision

As a mission-driven innovative health organization, we will become the national leader in improving the health of our communities and each person we serve. We will be the most trusted health partner for life.

Looking for a vibrant customer service professional, with experience in healthcare direct customer service/patient services.

Hours

• Days; full-time
• Monday- Friday
• Rotating weekends
• Area: Phlebotomy
• Location: LUMC, Maywood, IL
  
  

About The Job

In this role, the Front Desk Service Rep at Loyola Medicine is essential in promoting a positive patient experience and ensuring efficient clerical operations. Here are the key responsibilities and qualifications for this position:

Here Is What You'll Do

• Greeting Patients: Welcome and assist patients as they enter the physician practice. Your warm and friendly demeanor sets a positive tone for their visit.
• Phone Management: Answer office phones professionally and assist callers by scheduling appointments and addressing inquiries.
• Patient Registration: Efficiently check in patients, collect accurate demographic information, input data into the electronic system, and verify insurance details to ensure the patient's records are up to date.
• Check-Out Assistance: Assist patients during the check-out process, provide guidance on referral processing, and assist with scheduling future appointments.
  
  

Minimum Qualifications

Here's what you'll need

• Associate's degree OR equivalent training acquired via work experience or education
• Specific Degree(s): Training in general administrative, business, healthcare or related field
• 3-5 years of previous job-related experience
  
  

Computer Skills

• Basic Keyboarding Skills
• EPIC
• Groupwise
• IDX Scheduling
  
  

Pay Range: $18.00 – $24.00 per hour

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Trinity Health Benefits Summary

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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