What are the responsibilities and job description for the Room Attendant position at LR Palm House LLC?
At Palm House, we are dedicated to crafting bespoke experiences that reflect the unique desires of each guest. From the moment guests step into our vibrant Palm Bar, adorned with exquisite Murano glass chandeliers, to relaxing by our serene Sunset Pool Deck or unwinding in our expansive, elegantly designed suites, every detail is thoughtfully curated to create an atmosphere of relaxed exclusivity and personalized service. Our mission is to honour the enduring allure of Palm Beach while establishing new traditions for the next generation of discerning travellers.
As we prepare to open our doors, we are building a team of passionate, innovative, and service-oriented professionals who are excited to be part of something extraordinary.
Whether you’re a seasoned hospitality expert or looking to start your career in a luxury yet unstuffy environment, we offer a dynamic environment where your talents will be recognized, and your contributions will help shape the future of luxury hospitality in the Island,
Explore our career opportunities and join us in our mission to set a new standard of excellence in Palm Beach. At Palm House, you’ll not only be part of a team—you’ll be part of a legacy.
Overview:
The Room Attendant is responsible for ensuring that guest rooms and public areas are cleaned and maintained to the highest standards of cleanliness and presentation. This role requires attention to detail, a commitment to excellent guest service, and the ability to work efficiently in a fast-paced environment. The Room Attendant will work closely with the housekeeping team to maintain a clean, comfortable, and inviting environment for guests.
Key Responsibilities:
Room Cleaning: Clean and sanitize guest rooms, including changing bed linens, dusting, vacuuming, and cleaning bathrooms, ensuring high standards of cleanliness and hygiene.
Restocking Supplies: Replenish guestroom supplies such as towels, toiletries, and linens according to hotel standards.
Guest Requests: Respond to special guest requests, such as extra linens or amenities, in a prompt and courteous manner.
Maintain Equipment: Ensure all cleaning equipment is used properly and maintained, reporting any equipment malfunctions to the supervisor.
Trash Removal: Empty trash bins and remove waste from guest rooms and public areas.
Maintain Cleanliness of Public Areas: Assist in cleaning and maintaining public areas such as hallways, stairwells, and common spaces as needed.
Report Maintenance Issues: Report any room defects or maintenance issues to the appropriate departments to ensure a pleasant guest experience.
Guest Interaction: Provide friendly, professional, and courteous service to guests, ensuring a positive guest experience.
Qualifications:
- Previous experience in housekeeping or a related role is preferred, but not required.
- Ability to follow instructions and work independently with minimal supervision.
- Strong attention to detail and ability to work efficiently in a fast-paced environment.
- Excellent customer service skills and the ability to interact with guests in a friendly and professional manner.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Must be able to work in a team environment and support other departments when needed.
Physical Requirements:
- Ability to stand, walk, and bend for extended periods throughout the shift.
- Must be able to lift, carry, and move up to 25-30 pounds.
- Ability to push and pull cleaning carts and equipment.
- Must be able to perform repetitive tasks, such as making beds, vacuuming, and cleaning surfaces.
- Ability to kneel, crouch, or reach overhead to clean and maintain guest rooms.
- Must be able to work in various environments, including those with dust, cleaning products, and other allergens.
- Ability to work in varying temperatures, especially when performing tasks in unconditioned spaces or outdoors.
- Ability to maintain a brisk pace during busy shifts while ensuring quality standards are met.
Grooming
- All employees must maintain a neat, clean, and well-groomed appearance.
(Specific standards are available).
Other
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements,
efforts, or working conditions associated with the job. While this is intended to be an
accurate reflection of the current job, management reserves the right to revise the job or to
require that other or different tasks be performed when circumstances change (e.g.
emergencies, changes in personnel, workload, seasonality, rush jobs or technological.)
Palm House, is our first property in US under the Iconic Luxury Hotels Collection, part of L R Hotels.
L&R Hotels is a family-owned business, headquartered in London, and our multi-cultural, global business manages a 23,000 room portfolio that spans the UK, Continental Europe, the US and the Caribbean. It is exceptionally diverse – from select service hotels to award-winning five-star assets and spectacular leisure resorts in the world’s most exclusive locations.
Iconic Luxury hotels, is a collection of distinct properties, in either Iconic Buildings, Iconic addresses or Iconic Destinations, and while each property has its own distinct architecture, cultural positioning, character, traditions and stories, they all share a common commitment to delivering outstanding experiences.
