What are the responsibilities and job description for the Room Service Server position at LR Palm House LLC?
At Palm House, we are dedicated to crafting bespoke experiences that reflect the unique desires of each guest. From the moment guests step into our vibrant Palm Bar, adorned with exquisite Murano glass chandeliers, to relaxing by our serene Sunset Pool Deck or unwinding in our expansive, elegantly designed suites, every detail is thoughtfully curated to create an atmosphere of relaxed exclusivity and personalized service. Our mission is to honour the enduring allure of Palm Beach while establishing new traditions for the next generation of discerning travellers.
As we prepare to open our doors, we are building a team of passionate, innovative, and service-oriented professionals who are excited to be part of something extraordinary.
Whether you’re a seasoned hospitality expert or looking to start your career in a luxury yet unstuffy environment, we offer a dynamic environment where your talents will be recognized, and your contributions will help shape the future of luxury hospitality in the Island,
Explore our career opportunities and join us in our mission to set a new standard of excellence in Palm Beach. At Palm House, you’ll not only be part of a team—you’ll be part of a legacy.
Job Overview
An In Room Dining Server plays a crucial role in delivering an exceptional dining experience by providing attentive, friendly, and professional service to guests. The In Room Dining Server is responsible for taking orders, setting delivery tables, serving food and beverages, and ensuring guest satisfaction throughout their experience. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. In Room Dining Servers are also expected to have a deep knowledge of the menu, make recommendations, address any guest inquiries, and collaborate with kitchen and bar staff to ensure smooth, accurate service. A successful In Room Dining Server is personable, efficient, and dedicated to creating a welcoming atmosphere for every guest.
Key Responsibilities:
- Guest Interaction: Greet and warmly welcome guests over the phone, and provide detailed information on food and beverage offerings, including daily specials.
- Order Taking: Accurately take food and drink orders, relay them to the kitchen and bar, and ensure all modifications and special requests are communicated clearly.
- Food and Beverage Service: Serve food and beverages promptly and courteously, while following service standards to ensure guest satisfaction and address any concerns or additional requests.
- Menu Knowledge: Maintain thorough knowledge of the menu, including ingredients, preparation methods, and beverage pairings, to answer guest questions and make recommendations.
- Table Management: Set, deliver and retrieve tables efficiently, ensuring cleanliness and readiness for the next guests.
- Check Handling: Process payments, and handle transactions accurately and responsibly.
- Team Collaboration: Work closely with staff to ensure smooth and coordinated service and assist with other tasks as needed to maintain a well-functioning dining environment.
- Compliance: Follow all health and safety regulations, including proper food handling.
Qualifications:
- Prior experience as a server or in the hospitality industry is preferred but not required.
- Strong customer service skills with a positive and professional attitude.
- Ability to work in a fast-paced environment while managing multiple tasks.
- Excellent communication and interpersonal skills.
- Ability to stand for extended periods and lift up to 25 pounds.
- Knowledge of food safety standards and responsible alcohol service is a plus.
- Flexibility to work evenings, weekends, and holidays as needed.
Work Environment:
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. Participates in the development and implementation of corrective action plans. Ability to work evenings, weekends, and holidays as needed.
Licenses or Certificates
- Ability to obtain any government required licenses or certificates.
Grooming
- All employees must maintain a neat, clean, and well-groomed appearance.
(Specific standards are available).
Other
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements,
efforts, or working conditions associated with the job. While this is intended to be an
accurate reflection of the current job, management reserves the right to revise the job or to
require that other or different tasks be performed when circumstances change (e.g.
emergencies, changes in personnel, workload, seasonality, rush jobs or technological.)
Palm House, is our first property in US under the Iconic Luxury Hotels Collection, part of L R Hotels.
L&R Hotels is a family-owned business, headquartered in London, and our multi-cultural, global business manages a 23,000 room portfolio that spans the UK, Continental Europe, the US and the Caribbean. It is exceptionally diverse – from select service hotels to award-winning five-star assets and spectacular leisure resorts in the world’s most exclusive locations.
Iconic Luxury hotels, is a collection of distinct properties, in either Iconic Buildings, Iconic addresses or Iconic Destinations, and while each property has its own distinct architecture, cultural positioning, character, traditions and stories, they all share a common commitment to delivering outstanding experiences.
