Deposit Operations Supervisor

This position may be based out of the Norwalk or Polk City office, but will regularly travel among the Central Iowa market branches (Norwalk, Clive, Polk City).

Responsibilities

A Deposit Operations Supervisor manages and provides broad direction for the day-to-day coordination of the bank's retail/deposit operations department such as proof, bookkeeping, procedures, staff, training, and more within their market's branches. This position will supervise and manage the retail/deposit team (Personal Bankers) in the bank's Central Iowa market branches, currently consisting of Polk City, Clive, and Norwalk. This position will coordinate with the Deposit Operations Supervisor in the bank's Northeast Iowa market on all initiatives to ensure consistency throughout the institution. A Deposit Operations Supervisor is knowledgeable in products, services, compliance, and regulations related to their department. Develops and/or approves operations objectives, policies and procedures and ensures consistent and accurate implementation within the department. Responsible for audit compliance, training, standardization, and controls within the department. A Deposit Operations Supervisor engages the retail/deposit team in local business development and solicitation of new and existing customers. Follows industry trends and competitors, researches and suggests potential new products or offerings. 

A Deposit Operations Supervisor will travel among branches to provide training to new retail/deposit team members, from basic transactions and customer-facing responsibilities to complex management of deposit account products, services, and operational duties. This position may fill in or provide backup to assist the retail/deposit team when needed with daily retail/deposit operations or customers facing services. A Deposit Operations Supervisor acts as a senior mentor and coach to the retail/deposit team and is available to assist with any matters that may require escalation.

A Deposit Operations Supervisor will have other operational duties as assigned. All staff members work Saturdays on a rotating schedule (may vary, approx. once per month). Reports to the Chief Operating Officer. 

Required Skills

• Minimum of 5 years in deposit/retail operations or a similar customer facing or operational role with increasingly more responsibility.
• Minimum of 2 years in a supervisor or managerial role successfully overseeing and training a department or group of direct reports.
• In depth knowledge of consumer and business retail/deposit accounts, products, and digital or e-services, plus applicable compliance and regulations.
  
• Follow and keep apprised of all established policies, procedures, and regulations (current and upcoming).
• Ability to follow and implement proper procedures, policy, and compliance efforts among the department and direct reports.
• Implement efforts to ensure department is operating efficiently and accurately with no errors. 
• Ability to listen to and communicate with both customer and staff members in a professional manner and process requests efficiently and accurately.
• Ability to prioritize workflow, delegate, and multi-task in a fast-paced, professional environment.
• Ensure new clients and customers are connected to other individuals and resources they require.
• Strong cash-handling skills.
  
• Ability to cross-sell products and services and promote Luana Savings Bank to our surrounding area, including current and prospective customers.
• Professional appearance and behavior. 
  
• Adaptable in a continuously changing industry.
  
• Attention to detail and accuracy.
• Strong leadership abilities and a team-player attitude to manage and contribute to a positive work environment.
• Strong decision making, problem solving skills. 
  
• Strong computer skills with ability to quickly learn a new variety of bank-specific programs and technologies.
• Reside within a 20 mile radius from one of our bank offices or willing to relocate - please include location/relocation details in cover letter or resume submission.
• HS Diploma or GED required.

Desired Skills

• Minimum of an Associate's Degree preferred in a related field.
  
• Experience in Jack Henry core programs (Silverlake, Banno).

Additional Info

• At-Will, Full-Time position based on 40 hours per week - when scheduled on a Saturday compensating time off is given during the week worked.
• Schedule is 8AM-4:30PM M-F; (8AM-11AM Sat).
• Travel: Yes, among C IA Locations (Norwalk, Clive, Polk City) and occasional to NE IA.
• Employment is subject to background and credit check.

Benefits

• Paid Vacation, Sick, Personal, and Volunteer time off, Paid Holidays
• Salaried position
• Single, spouse, or family medical coverage offered with majority paid by employer - Employer funded HSA Account compliments the medical coverage plan
• 401(K) plan with employer match
• Additional Profit Sharing Plan that tops the industry

Luana Savings Bank is the consumer-voted BEST BANK in the Metro (Des Moines Register), operating with around 100 employees across 6 locations. We provide a team atmosphere where new ideas are encouraged. Every staff member is important and appreciated. We understand a successful business relies on staff contentment to provide the best customer experience possible. Our extremely low turnover rate and employee longevity, as many as 50 YEARS OF SERVICE, is a testament to why professionals choose a career with Luana Savings Bank.