What are the responsibilities and job description for the Customer Service & Logistics Specialist I position at Luck Companies?
At Luck Stone, we're more than just a company — we're a community dedicated to fostering growth, innovation, and exceptional service. We're currently on the lookout for a Customer Service and Logistics Associate to join our Greene Plant team. In this role, you'll play a key part in ensuring customer satisfaction by delivering timely and accurate order fulfillment, optimizing resources, and maintaining open communication with customers, team members, sales, and operations.
What You'll Do:
- Be the Backbone of Operations: Take charge of order fulfillment, from processing requests to managing dispatch, scale operations, and ticket handling.
- Deliver Outstanding Service: Provide innovative solutions to meet customer demands and ensure every interaction leaves a positive impact.
- Drive Success: Meet and exceed department performance standards and benchmark service levels.
- Manage Finances: Oversee cash box management, process credit card transactions, and handle customer deposits with precision. You'll also perform account adjustments as needed.
Who You Are:
- Customer Service Pro: You have a minimum of 3 years of experience in roles where delivering exceptional customer service is your top priority.
- Flexible Go-Getter: You're a self-starter who thrives in fast-paced environments, and you excel at juggling multiple tasks simultaneously.
- Technically Savvy: Curious and comfortable learning and using new technology
- Collaborative Team Player: You effortlessly build strong relationships with customers, drivers, team members, and internal stakeholders.
- Critical Thinker & Creative Problem Solver: You can analyze information, adapt to last-minute changes, and apply solutions quickly and efficiently.
- Calm Under Pressure: Even in deadline-driven situations, you remain calm, and collected.
Why Luck Stone?
We value our team members and offer a range of benefits designed to help you thrive that start day 1 of employment!! They include::
- Competitive Pay: Pay range starts at $21.19 per hour. Starting pay may increase depending on managers evaluation of experience
- Paid Overtime: Time and a half for overtime.
- Work-Life Balance: Enjoy paid vacation, personal days, and five paid well-being days annually.
- Retirement Plans: 401K with match and pension.
- Education Support: Tuition assistance for degrees or certifications to help further your growth
Work Schedule:
- Monday to Friday: 7:00 AM - 5:00 PM M-F
- Occasional Saturdays if business needs arise
Join a company that values its employees as much as its customers. Apply now to become part of the Luck Stone family, where your skills, ideas, and dedication will truly make a difference!
Luck Companies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. EEO
Salary : $21
