What are the responsibilities and job description for the Full-time Sales Professional position at Lux Bond & Green?
ARE YOU A GEM? WE HAVE THE PERFECT SETTING!
Become A Part Of Our Team
- Medical and Dental insurance
- Company-paid and Optional Life Insurance
- Long Term Disability Insurance
- Paid Vacations
- Paid Sick Days
- Volunteer Time Off - 2 paid days per year
- 401(k) Retirement Savings Plan
- Associate Discount
- Educational Assistance for coursework through the Gemological Institute of America
- Most importantly, we offer a family-oriented environment with the opportunity for growth and advancement
Please send your resume and cover letter to Careers@lbgreen.com or Fax: 860-561-1111. Or complete our Application for employment, and either email it to Careers@lbgreen.com or send it to:
Lux Bond & Green Attn: Human Resources PO Box 330250 West Hartford, CT 06133Lux Bond & Green, New England’s premier family jeweler, has opportunities for Sales Professionals in several of our locations. Becoming a Sales Professional at Lux Bond & Green means working with the world’s finest diamonds, jewelry, watches, and gifts in our non-commission, elegant stores staffed by professionals who value the advantages of working for a 5th generation family business. If you love selling luxury goods and strive for a family-friendly retail culture, we want to talk with you! Please send your resume to careers@lbgreen.com to learn more!
The Mohegan Sun store is open seven days a week, so this position requires rotating night and weekend shifts.
The West Hartford Store schedule for this position is 8:30 am - 5:15 pm with Sundays off and one additional day off during the week. Sundays and slightly longer hours are only scheduled between Thanksgiving and Christmas.
The Glastonbury Store schedule for this position is 9:00 am - 5:15 pm with Sundays off and one additional day off during the week. Sundays and slightly longer hours are only scheduled between Thanksgiving and Christmas.
New position opened for the Wellesley store as of January 7th, 2025. The store's normal schedule is Tuesday to Saturday with the store closed on Sundays and Mondays.
The primary responsibility of a Full-time Sales Professional is to provide outstanding customer service to all clients, advising them on jewelry, watch, and gift selections. In addition, responsibilities include assisting with inventory control, store maintenance, and becoming proficient in all store systems.
MAJOR RESPONSIBILITIES/ACTIVITIES:
- Collaborate with store management and all team members to foster a culture of hospitality throughout the store.
- Develop strong client relationships to meet and exceed monthly sales goals. Practice suggestive selling and offer all customers add-on items to drive multiple unit sales.
- Embrace and apply Lux Bond & Green’s core values of Customer Service, Teamwork, Communication, Confidentiality, Respect, and Integrity in every interaction with clients, co-workers, and vendors.
- Proactively find ways to enhance the customer experience by engaging customers in polite conversation to anticipate their needs and taking action with positive energy, enthusiasm, and warmth.
- Complete all sales and service documentation and related responsibilities including gift-wrapping, shipping, special orders, and thank you notes in a timely and accurate manner.
- Cultivate relationships with new and existing customers by providing exceptional customer service. Regularly reach out to and engage potential clients through networking, community events, etc. Utilize company systems to maintain all client information and contact clients on a regular basis using email, texts, event invitations, etc.
- Embrace the use of multiple forms of technology, including regular use of Podium to communicate with clients, obtain customer reviews, and accept payments.
- Develop strong knowledge of all store products and services and use this knowledge to personalize the shopping experience to suit each client’s preferences.
- Handle client inquiries, concerns, and feedback with professionalism and empathy, ensuring any issues are resolved efficiently and to the client’s satisfaction.
- Assist with social media updates for the store by submitting photos and creating videos for Facebook, Instagram, and TikTok.
- Understand and properly execute all systems and procedures to ensure quick and efficient transactions, including capturing client data.
- Store Maintenance: Keep merchandise displays fresh, exciting, properly stocked, and presented in an organized and attractive fashion. Ensure the store is outstanding in its appearance and cleanliness by assisting with daily cleaning of giftware and jewelry areas (e.g., no fingerprints on cases or merchandise), vacuuming, and overall housekeeping of the store (trash removal, dusting, etc.) as well as assisting with the upkeep and cleaning of bathrooms and the lunchroom.
- Security: Ensure all security procedures are followed daily, such as maintaining proper coverage on the sales floor, showing one piece of merchandise at a time, locking all cases, and being constantly aware of activity in the store.
- Experience in the luxury jewelry and watch market is required.
- Proven track record working with customers.
- Ability to quickly build trust and rapport with clients and co-workers.
- Ability to prospect and develop strong customer relationships.
- Polished, professional appearance and demeanor.
- Proficiency with Point of Sale (POS) systems and Microsoft Outlook/email.
- This position requires standing most of the day and good manual dexterity to work with and show small pieces of jewelry.
- Strong customer service orientation.
- Strong team player able to work well with coworkers in-store and corporate staff.
- Treats others with respect, integrity, and courtesy.
- Excellent communication skills, including verbal and written correspondence with customers via text or email.
