What are the responsibilities and job description for the Sales Professional position at Lux Bond & Green?
The primary responsibility of a Full-time Sales Professional at luxury retailer Lux Bond & Green is to provide outstanding customer service to all clients, advising them on our extensive jewelry, watch, and gift selections. In addition, responsibilities include assisting with inventory control, store maintenance, and becoming proficient on all store systems.
This is an important position in our flagship store in West Hartford Center. The schedule for this position is 8:30 am - 5:15 pm with Sundays off and one additional day off during the week. Sundays and slightly longer hours are only scheduled between Thanksgiving and Christmas.
MAJOR RESPONSIBILITIES/ACTIVITIES:
-Collaborate with store management and all team members to foster a culture of hospitality throughout the store
-Develop strong client relationships to meet and exceed monthly sales goals. Practice suggestive selling and offer all customers add-on items in order to drive multiple unit sales
-Embrace and apply Lux Bond & Green’s core values of Customer Service, Teamwork, Communication, Confidentiality, Respect, and Integrity in every interaction with clients, co-workers and vendors
-Proactively find ways to enhance the customer experience by engaging clients in polite conversation to anticipate their needs and operating with positive energy, enthusiasm, and warmth
-Complete all sales and service documentation and related responsibilities including gift-wrapping, shipping, special orders, thank you notes, etc. in a timely and accurate manner.
-Cultivate relationships with new and existing clients by delivering exceptional customer service. Regularly reach out to and engage potential clients through networking, community events, etc. Utilize company systems to maintain all client information and contact clients on a regular basis using e-mail, texts, event invitations, etc.
-Embrace the use of multiple forms of technology including regular use of Podium/CRM to communicate with clients, obtain customer reviews, and accept payments.
-Develop strong knowledge of all store products and services and use this knowledge to personalize the shopping experience to suit each client’s preferences
-Handle client inquiries, concerns, and feedback with professionalism and empathy, ensuring any issues are resolved efficiently and to the client’s satisfaction.
-Assist with social media updates for the store by submitting photos and creating videos which can be used for Facebook, Instagram, and TikTok
-Understand and properly execute all systems and procedures to ensure quick and efficient transactions including capturing client data
-Store Maintenance: keep merchandise displays fresh, exciting, properly stocked, and presented in an organized and attractive fashion. Ensure the store is outstanding in its appearance and cleanliness by assisting with daily cleaning of giftware and jewelry areas (e.g., no fingerprints on cases or merchandise), vacuuming, and overall housekeeping of the store (trash removal, dusting, etc.) as well as assisting with the upkeep and cleaning of bathrooms and lunchroom
-Security: ensure all security procedures are followed on a daily basis such as maintaining proper coverage on the sales floor, showing one piece of merchandise at a time, locking all cases and being constantly aware of activity in the store
MINIMUM REQUIREMENTS:
- Experience in the luxury jewelry and watch market is strongly preferred
- Proven track record working with high end clientele
- Ability to quickly build trust and rapport with clients and co-workers
- Ability to prospect and develop strong customer relationships
- Polished, professional appearance and demeanor
- Proficiency with Point of Sales (POS) systems and Microsoft Outlook/email.
- This position requires standing most of the day and good manual dexterity to work with and show small pieces of jewelry.
PERSONAL DEVELOPMENT AND LEADERSHIP SKILLS:
-Strong customer service orientation.
-Strong team player able to work well with coworkers in store and corporate staff
-Treats others with respect, integrity, and courtesy.
-Excellent communication skills including verbal and for written correspondence with customers via text or e-mail
Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
