What are the responsibilities and job description for the Regional Director of Operations position at Mackenzie Stuart?
Job Title: Regional Operations Director - Ophthalmology
Mackenzie Stuart is partenerd with a platform looking for an experienced Operations Leader to join their dynamic team as a Regional Director of Operations, where your leadership will play a pivotal role in delivering exceptional patient care across their network. They are committed to creating an environment that not only prioritizes patient satisfaction but also fosters a culture of excellence among our staff. In this position, you will oversee operational efficiency, drive strategic initiatives, and ensure that our practices meet the highest standards of care. If you’re passionate about enhancing patient experiences and leading teams to success, we want to hear from you!
Responsibilities:
- Meet and exceed Key Performance Indicators, including revenue, expenses, conversion rates, and patient satisfaction.
- Ensure full and productive schedules for providers while strategically planning new business opportunities.
- Oversee practice analytics, focusing on financial performance and compliance.
- Drive the integration of new ophthalmology acquisitions into existing operational frameworks.
- Provide actionable support to regional practices, ensuring alignment with company objectives.
- Collaborate with Lead Providers to educate on metrics that enhance business goals.
- Partner with clinic managers to implement employee recognition initiatives aligned with the company values.
- Offer leadership to clinical managers, addressing performance challenges and providing feedback when necessary.
- Assist in maintaining optimal staffing levels across regional sites.
- Work closely with key stakeholders to identify and implement corrective actions for performance improvement.
- Manage audits, practice reviews, and reporting processes.
Qualifications:
- Bachelor’s degree in health administration, business, or a related field
- 5 years of experience in multi-practice healthcare management preferred.
- A Master's in Health Administration (MHA) or Business Administration (MBA) is a plus.
- Strong understanding of ophthalmology operations is highly desirable.
- Proven management skills including hiring, coaching, and conflict resolution, with an engaging leadership style.
- Sound financial management knowledge to support fiscally responsible decisions.
- A proactive approach to acquiring new skills and knowledge to enhance organizational and patient outcomes.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
What We Offer:
- Competitive compensation package
- Comprehensive benefits plan
- 401(K) retirement savings
- Significant discounts for eye care
- Continuing education support
- Opportunities for career growth and development
- Paid time off and holiday breaks
