Director of Operations

Company Overview: Our mission at MacQueen is to cultivate partnerships between our customers, vendors, and employees. We strive for total satisfaction at the end of the day, every day. This mission underscores our commitment to building strong relationships, delivering exceptional experiences, and ensuring that every interaction with MacQueen leaves a lasting positive impact. We are guided by four pillars that drive consistency and excellence in everything we do: Pride in our People, Care for our Customers, commitment to Best in Class Products, and Partnerships for Success.

We believe that our greatest asset is our people. We take pride in fostering a supportive and inclusive work environment where every individual is valued, respected, and empowered to reach their full potential. At MacQueen, you'll join a team of dedicated professionals who are passionate about making a difference and achieving shared success.

Our customers are at the heart of everything we do. We are committed to understanding their needs, exceeding their expectations, and building lasting relationships based on trust and reliability. With a customer-centric approach, we strive to deliver exceptional experiences and solutions that drive value and satisfaction.

We are dedicated to delivering best-in-class products and services that set industry standards and exceed market demands. Through strategic partnerships and collaborations, we leverage our expertise and resources to drive mutual success and create opportunities for growth and innovation.

We believe in fostering a culture where Integrity, Innovation, Excellence, and Insight are not just our values but guiding principles that drive our success and unify us as One Team MacQueen.

We conduct business with honesty, transparency, and ethical conduct, earning the trust and respect of our stakeholders. We foster a culture of innovation, encouraging creative thinking and continuous improvement to drive progress and stay ahead of the curve. Our commitment to excellence drives us to consistently deliver high-quality results and exceed expectations. With insight and strategic foresight, we anticipate market trends, identify opportunities, and navigate challenges with agility and resilience.

Job Summary: As the Director of Operations, you will be driven by a passion for success and a commitment to upholding our core values. You will play a key role in overseeing and optimizing our operational processes to meet ambitious growth goals. Guided by principles of integrity, innovation, excellence, and insight, you will lead a dynamic team, ensuring operational efficiency, quality control, and strong relationships with stakeholders. Your leadership will be critical in streamlining processes, enhancing productivity, and driving continuous improvement across all departments.

Essential Duties:

Lead and develop a team of Operations Managers and support staff, ensuring performance metrics are met.

Define and implement KPIs that reflect strategic priorities, monitoring performance at all levels to ensure alignment with goals.

Collaborate with direct reports to measure and manage the effectiveness of branch performance.

Define and implement procedures to enhance long-term profitability of Division Operations.

Ensure that all operational activities support the company’s strategic priorities, including growth, profitability, and market positioning.

Regularly review and adjust operational plans to align with evolving business objectives

Use data and analytics to assess operational effectiveness and make informed decisions to improve productivity and strategic execution.

Champion change management efforts to ensure that new initiatives and process improvements are successfully implemented and aligned with the company’s vision

Communicate strategic changes and align operational teams with new directions and priorities.

Develop the Division management team's skills to promote professional growth and alignment with company values.

Identify opportunities to streamline operations and enhance efficiency while maintaining alignment with the strategic direction.

Oversee resource allocation, including budgeting, staffing, and technology investments, ensuring that resources are deployed in line with the company’s strategic goals

Promote value-creating solutions and resolve issues while maintaining strong relationships with major customers.

Lead continuous improvement initiatives that drive innovation and support long-term growth.

Establish processes and policies that ensure consistent operational practices and strategic alignment across multiple locations or regions

Present strategic operational plans and progress to senior leadership, providing regular updates on alignment and performance

Identify potential risks that could impact operational success and develop strategies to mitigate them, ensuring alignment with long-term business objectives.

Lead scenario planning to anticipate market changes or operational challenges and adjust strategies accordingly.

Ensure compliance with safety programs, internal audits, and company policies across the region.

Perform other duties as assigned.

Leadership Competencies:

Technical:

Leverage expert knowledge to develop innovative solutions to complex challenges.

Apply best practices and industry standards to ensure system and process integrity.

Interpersonal:

Collaborate with cross-functional teams to foster a culture of trust and respect.

Communicate ideas and solutions clearly and persuasively to stakeholders at all levels.

Positional:

Lead by example, demonstrating integrity and ethical behavior in all interactions.

Drive excellence by setting ambitious goals and holding yourself and others accountable for results.

Organizational:

Provide strategic insights to inform decision-making and drive continuous improvement.

Adapt quickly to changing priorities and challenges with agility and resilience.

Essential Qualifications:

Bachelor’s degree in Business, Operations Management, or a related field.

Minimum 5 years of operations experience or 3 years of direct industry experience.

At least 3 years of experience as a “Leader of Leaders”.

Experience managing multiple locations or overseeing a regional structure focused on vehicle or equipment Parts & Service.

Proven ability to articulate the unique aspects of products and services.

Expertise in developing client-focused, differentiated, and actionable solutions.

Strong problem-solving and decision-making skills.

Understanding of product positioning against competitors.

Excellent communication, interpersonal, organizational, and attention-to-detail skills.

Proficient in MS Office Suite and able to quickly learn new technologies.

ADA Requirements:

Typically sits, grasp items and performs keyboarding for frequent operation of a computer.

Stand, walk, bend, reach or otherwise move about regularly.

Lift, move, or otherwise transfer items up to 40 lbs occasionally, >20 lbs frequently.

Occasional exposure to typical machine shop physical hazards

Travel by air or car frequently, 75% of the time

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. MacQueen Equipment will reasonably accommodate the known disabilities of qualified disabled individuals.

MacQueen Equipment is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status. All candidates to whom an offer is made will be required to pass a criminal background check and drug test.