Clinical Director

JOB SUMMARY:

Madrone Care Network’s (MCN) Clinical Director supervises and supports the non-provider clinical staff in this specialty palliative care organization (i.e., Nursing, Intake & Assessment Team, Social Work, Spiritual Care and Community Health Worker). The Director will be involved in the recruitment and hiring of new staff and discipline specific onboarding. The incumbent will provide helpful resources to managers and staff, facilitating ongoing training and education to support excellent patient care and staff wellness. The Director will provide clinical support to members of the Nursing Department providing triage and census coverage when required. The Director will annually lead reporting managers’ performance reviews. Approximately 80% of the Director’s activities will be managerial in nature, with the remaining 20% focused on supporting nursing functions.

ESSENTIAL JOB FUNCTIONS:

Manager--General:

· Acts as a liaison between the clinical disciplines (i.e., nursing, social work, spiritual care and community health workers) and Clinical Management, serving as a member of the Operations Team. Advocates and communicates objectives and needs of the disciplines within the Operations Team. Communicates and supports palliative care quality standards and expectations from the CMO/COO and Operations Team to the disciplines.

· Participates in program development, strategic planning, and quality improvement initiatives to enhance the delivery of palliative care services.

· Collaborates in the development and implementation of organizational policies, procedures, and protocols.

· Facilitates schedule coverage working collaboratively with the organization’s Practice Manager.

· Conducts annual evaluations on all supervised Managers and facilitates career goal development articulation and achievement.

· Serves on standing committees and workgroups as requested.

· Represents MCN in the external community with partners and in professional conferences.

· Stays informed about current trends, best practices, and research in specialty palliative care through continuing education and professional development activities.

· Supports Team education/training.

Manager--Nursing:

· Facilitates weekly Nursing meetings. Regularly reviews patient assignments with staff and checks in with staff about their job satisfaction. Facilitates quality improvement items, such as advance directives, and patient and staff satisfaction surveys.

· Represents the Nursing department at Team Meetings and relays important information back to the department at the weekly Nursing meetings.

· Reviews patient care measures and charting with the Nursing team. Maintains guidelines on patient care and charting in the Drive for the team and new hires to reference. Maintains other resources in the Drive for Nurse’s reference.

· Provides coverage for other staff who are sick/on vacation, and debriefs when staff return.

· Serves as a point person for other staff regarding patient complaints, staff concerns, coverage issues, etc.

· Assigns patients to nurses depending on the patients' needs and acuity, and team member workload.

· Conducts annual evaluations on all Nursing staff and facilitates staff career goal development articulation and achievement.

· Meets with Nursing staff to address gaps in performance including preparation of Performance Improvement Plans.

· Stays informed about current trends, best practices, and research in specialty Palliative Care Nursing through continuing education and professional development activities.

· Supports Team education/training on Nursing-related topics involving discipline expertise.

RN Case Manager:

This is not the Clinical Director’s primary function, but the incumbent must be proficient at and be able to step into the following responsibilities when required.

· Provides direct specialty palliative care nursing consults to patients and their families through in-patient visits, phone and video-conference mediums

· Completes initial assessments with new referrals per scope of practice and establishes follow through with team members.

· Initially establishes medication list and patient profile in patient chart in coordination with provider and social worker.

· Works with patients and caregivers to ensure refills are called in a timely manner.

· Teaches patient/family/significant others home management of disease process and medication regimen in order to promote optimal level of wellness. Reviews medication list at least monthly.

· At each visit and when patient need dictates, assesses pain and other symptoms to coordinate with providers to provide pain and symptom management.

· Initiates care plans for new patients and updates existing care plans on a monthly basis to establish goals of care and strategies to meet continuing care needs of the patient, family and/or other care providers. Communicates care plan goals and corresponding interventions with other team members at IDT meetings and as needed.

· Collaborates with interdisciplinary team to assess patient’s social and spiritual care needs and refers appropriately.

· Documents clearly and concisely in the medical record all nursing actions.

· Evaluates need for DME and orders in conjunction with providers.

SECONDARY JOB FUNCTIONS:

● Models MCN’s Mission, Core Values, and The Madrone Way

● Maintains MCN confidentiality standards and is HIPAA knowledgeable and compliant

● Upholds and carries out MCN’s policies and guidelines

● Ensures effective use of resources

● Develops and maintains good relationships and compassionate communication with team members and MCN’s business and community partners

● Pays attention to details and is organized with work duties

● Demonstrates effective listening skills, conflict resolution, and oral/written communication skills

● Responds in a professional manner to unexpected changes in work volume, emergencies, and scheduling

● Takes responsibility for and demonstrates safe work practices

● Performs other tasks as assigned

ESSENTIAL EQUIPMENT, TOOLS OR MACHINERY:

Use of the following MCN equipment, with the exception of the employee’s personal vehicle, will be necessary to effectively perform the described job functions:

● Laptop computer or I-pad

● Cell phone

● Stethoscope, blood pressure cuff, thermometer and portable stand-on scale

● Personal vehicle.

WORKING CONDITIONS:

Work may be conducted from MCN’s office, a remote and electronically secure location that has stable WiFi and internet connectivity, or a patient’s residence. Requires frequent sitting, walking, and standing. May have some exposure to biological hazards and infectious diseases.

QUALIFICATIONS:

· A minimum of 3 to 5 years of nursing managerial experience

· An RN bachelor’s degree with master’s degree or equivalent preferred

· Current California Driver’s License, auto insurance and vehicle registration

· Current and ongoing California nursing license

· Basic computer skills with capacity to access patient records and chart appropriately. Able to teleconference with patients and their families

· Capable of hearing and communicating verbally with patients, caregivers, other members of the team, and community partners

· Ability to respect all patients irrespective of their circumstance, ethnicity, race, sexual orientation, religious belief, or political affiliation

· Ability to perform the essential functions of the job

Job Type: Full-time

Pay: $115,000.00 - $125,000.00 per year

Benefits:

• Flexible schedule
• Flexible spending account
• Health insurance
• Mileage reimbursement
• Paid time off
• Professional development assistance
• Retirement plan

Medical Specialty:

• Hospice & Palliative Medicine

Schedule:

• Monday to Friday

Ability to Relocate:

• Ukiah, CA 95482: Relocate before starting work (Required)

Work Location: Hybrid remote in Ukiah, CA 95482

Salary : $115,000 - $125,000