What are the responsibilities and job description for the Store Manager position at Magic Wheels & Tires?
General Description: Responsible for the day to day operations, performance and profitability of an assigned store. This includes ensuring operational standards are met, financial standards and goals are achieved, customer service levels are met.
Our Store Managers:
- Establish and track store operating goals to ensure profitability.
- Achieve and maintain profitability for store.
- Maintain the highest level of customer service within store.
- Maintain the highest level of compliance with all company policies, procedures and applicable laws.
- Ensure proper asset and inventory controls are in place.
- Protect company assets and maintain company confidentiality.
- Work closely with customer account rep and customer account field staff to achieve required credit goals.
- Plan store or location layout and ensure availability of merchandise for rental and display.
- Inspect merchandise to ensure it is correctly priced and displayed by the sales team.
- Conduct weekly idle inventories and reconcile discrepancies per company policy.
- Recommend additions to or deletions of merchandise to be sold in the store.
- Manage sales team in completing sales plans and activities.
- Ensure company safety standards are in place and followed.
- Perform opening/closing duties in accordance with company policy & procedure.
- Make daily deposits in accordance with company policy & procedure.
- Maintain proper record keeping as required.
- Ensure integrity of computer data and maintenance.
- Enhance and promote the company name and image.
- Manage sales team to perform marketing duties to increase sales.
- Manage store staff to complete duties which include rentals, sales, verifications, collections, installations, etc. as necessary.
- Recruit, hire, train, develop and manage staff within store.
- Develop Assistant Managers and Managers-In-Training to become successful Store Managers.
- Assign duties to workers and schedule break periods, work hours and vacations.
- Develop and maintain relationships with lienholders, law enforcement agencies, car dealers, other RTO (rent-to-own) businesses, vendors and others within community.
- Establish and maintain a good working relationship with other stores and members of the company management team.
- Listen to and resolve customer complaints to restore and promote good public relations.
- Normal work week to include Saturdays. Normal business hours are 9:00am until 6:00pm or later.
