What are the responsibilities and job description for the Front Desk Agent position at Magnolia Hotels?
As an integral member of the Magnolia Hotel St. Louis team, you will play a key role in creating distinctively different and authentic experiences for our guests. You will be responsible for warmly welcoming guests, assisting with check-ins and check-outs, ensuring they feel comfortable, and providing them with information about our services and amenities.
Responsibilities
Responsibilities
- Greet guests enthusiastically, anticipating their needs, and providing prompt, courteous assistance with check-in and check-out.
- Create memorable experiences by delivering a warm, welcoming, and approachable personality to guests and team members alike.
- Take initiative to resolve guest complaints and foster loyalty, going above and beyond expectations.
- Share your knowledge and passion for the hotel’s services and amenities to help guests feel at home.
- Collaborate with fellow team members, ensuring open communication with staff and management to meet guests’ needs.
- Thrive in a fast-paced environment while maintaining an impeccable eye for detail to ensure accuracy and efficiency.
- Experience: Previous front desk or hospitality experience is required, with a passion for providing exceptional service.
- Flexibility: Ability to adapt to varying work schedules, as the hotel industry requires flexibility. We offer a fun and dynamic work environment.
- Guest-Centered: A genuine “people person” who enjoys going the extra mile to exceed guest expectations and create meaningful experiences.
- Communication Skills: Excellent verbal communication and written skills, ensuring clear, grammatically correct, and legible interactions with guests and colleagues.
- Multi-Tasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail and accuracy.
