Director, Clinic Operations - FT

Improving Lives Together

Magruder Hospital offers competitive wages with a comprehensive benefit package available to both full-time and part-time employees. We provide a full health plan and generous time off that includes Holidays, Vacation, Sick, Personal, and even your Birthday! Our culture and family friendly work environment truly set us apart- apply today for an opportunity to join our team and help serve this great community!

The Director of Clinic Operations is responsible for a wide variety of assignments, which support physician practices owned and operated by Magruder Hospital. Responsibilities include supporting physician practice acquisition, physician practice management, property management, patient billing, patient scheduling and physician relations. The major responsibility of this position is planning, directing, coordinating and controlling the daily operational activities of the hospital owned physician practices, and hospital based support staff. Maintains effective relationships with hospital leadership, physicians, employees, and external resources.

• Serves as liaison between the hospital and hospital employed physicians and all hospital departments. Ensures that communications are maintained effectively between Magruder Hospital and the hospital employed physicians. Addresses concerns of hospital employed physicians to ensure the maintenance of a good working relationship.
• Assumes leadership role over operations of Magruder Medical Group provider offices.
• Oversees daily operations of the provider clinics to ensure ease of access and communication for ordering providers and patients in need of scheduled services
• Collaborates with department leaders and Hospital Administration to develop service-related strategies that influence and support successful performance and satisfaction objectives.
• Consults with and advises Hospital Administration and/or Physicians on all non-routine matters relating to the operations and affairs of employed physician practices, especially matters of significant progress, problems and potential problems.
• Collaborates with hospital leadership and serves as a liaison to providers on employment contracting issues and supporting compensation models with necessary reporting requirements
• Assists and supports the acquisition or dissolution of physician practices and facilitates the onboarding plan for new employed providers and termination/practice closing for departing providers
• Establishes and reviews charge structure annually/as needed.
• Monitors all inventories and purchases to ensure expense and inventory controls
• Prepares and submits all requests for capital expenditures related to the office practices and centralized scheduling.
• Assures proper maintenance of all offices and centralized scheduling (cleaning, equipment, services, etc.)
• Is responsible to prepare and manage annual budgets for assigned clinics/departments.
• Partners with the hospital revenue cycle team to prepare a review and analysis of monthly statements, all special financial reports as requested or deemed necessary.
• Is responsible for all documents required in the managed care credentialing process are current and renewed as appropriate for hospital employed physicians: serves as a resource to the Physician Hospital Organization.
• Works cooperatively with the marketing department to design and implement marketing strategic initiatives; serves as a liaison between marketing and providers.
• Responsible for the establishment of operational policies and procedures for all offices and staff working under Clinic Operations to achieve efficient and consistent processes.
• Responsible to coordinate and maintain records of vacations, sick leave, CME hours, or any other contract allowances for hospital employed providers and support staff
• Responsible to maintain current job descriptions for all positions.
• Documents and performs disciplinary action as needed.
• Conducts staff meetings to share information and communication on important issues.

• Donates time toward community service annually to help improve the lives of the community we serve.

• Interfaces with physician offices to provide services and resolve problems and offer assistance as needed.
• Leads by example, motivates, coaches and maintains a high level of employee morale among the department personnel by fostering a sense of teamwork and motivating staff to perform assigned functions and achieve objectives.
• Interacts with vendors, suppliers, and other related entities as appropriate.
• Maintains positive relationships with patients, visitors, volunteers, medical staff, co-workers, staff and all hospital department leaders and staff in a manner consistent with the philosophy of Magruder Hospital.
• Complies with federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions; ensures compliance with Joint Commission and other external and internal regulatory agencies.
• Maintains the integrity of confidential patient information in accordance with HIPAA and hospital policy, including accessing, using and disclosing patient information relevant to the individual employee’s job duties. Also maintains confidentiality of other customer and hospital business affairs.

• Adheres to the standards of Magruder Hospital’s corporate compliance policies and seeks guidance and training when necessary to resolve questions about the policies. Reports violations in accordance with corporate compliance and organizational standards.
• Reports to work on time and as scheduled; Shows respect for co-workers by following established break times; Keeps personal conversations and telephone calls to a minimum.

• Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected. Mileage reimbursement is built into the annual salary of this position for the use of the Director’s personal vehicle in order to meet local travel expectations between clinic offices and the hospital. Personal vehicle use for out-of-area travel beyond local expectations will be paid the hospital’s designated mileage reimbursement rate at the time of travel.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Recruits, orients, trains, evaluates and monitors on-the-job performance for all staff within the department; assures timely completion of performance reviews; plans and implements staff development activities; motivates staff and maintains a high level of morale among department personnel by fostering a sense of teamwork and motivating staff to perform assigned functions and achieve objectives.
• Guides management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicates and enforces hospital culture, values and standards of performance in a consistent and thorough fashion.
• Prepares a timely annual budget and manages the staff and department consistent with approved budgetary goals and guidelines.
• Establishes, maintains and administers policies and procedures for departmental functions that are consistent with and reflect the objectives of the broader hospital policies and procedures; develops, revises and eliminates departmental forms as needed.
• Maintains an organized department and filing system; directs and coordinates all activities within the department by preparing work schedules, making job assignments, overseeing maintenance of equipment, ordering supplies, etc.
• Updates job knowledge by participating in conferences and educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

• Other duties as requested or assigned.

• Advanced training beyond high school in Office Management, Business Management or Healthcare Administration with either a two-year Associate Degree or four-year Bachelor’s Degree.
• In the absence of a formal degree, significant prior experience in medical practice management is required.
• Ability to understand the goals of the practice and work to obtain these goals both independently and with the direction of the providers.
• Maintains continuous efforts to stay current of any changes in the healthcare field that may impact the practice. These changes include regulation changes as well as new technology that may enhance practice operations.
• Ability to relate well to patients, physicians, employees and other professionals. The employee must be dedicated to the vision and goals of the practice.
• Ability to remain calm and exhibit tact in stressful and/or delicate situations.
• Ability to handle confidential issues with discretion.
• Possesses high levels of integrity, emotional intelligence, influence and exceptional interpersonal skills
• Skilled in the use of data processing systems for office management, billing and reporting.

Preferred:

• Bachelor’s and/or Master’s Degree in related field and extensive (5 or more years) ambulatory operations experience

Magruder Hospital is an Equal Opportunity Employer and provides equal employment and advancement opportunities to all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran status, disability, or any other protected class under the law.

Magruder Hospital is a Tobacco and Drug Free Workplace. Any offer of employment will be contingent upon satisfactory completion of pre-employment drug screening, including screening for the presence of nicotine, satisfactory completion of background verification, and the results of a post-offer medical and physical examination.