**Assistant Store Manager, San Francisco**

**Reference:**

FEND02081 **Job title:**

Assistant Store Manager, San Francisco **Job function:**

Retail **Experience:**

Minimum 5 years **Country:**

United States **Contract Type:**

Permanent Job **Position:**

The Assistant Store Manager provides support to the Store Manager in the overall management of the store, team, merchandise and client experience. In partnership with the Store Manager, the Assistant Store Manager leads and develops the team, delivers operational excellence, drives the achievement of sales results, and ensures that the highest level of client experience is always delivered.

Job Responsibilities

Team Management & Development

Motivate and support the team so that they perform at their highest level to meet their individual and store objectives

Support the Store Manager in the in-store training routine and on-boarding of new hires

Assume the role of Store Manager in the absence of the Store Manager in accordance with Company operating standards

Supervise store personnel and enforce company policies

Identify, recruit and develop talents in collaboration with the Store Manager

Manage and motivate the team to drive business: create a positive and harmonious work environment and foster cooperation within the team

Proactively assess and manage performance of the team

Act as a role model demonstrating sales leadership to the team by supporting them with Customer Journey, selling ceremony, client retention and fostering cross selling

Ensure policies, brand standards and grooming guidelines are communicated and implemented

Client and Business Management

Build and maintain client books; meeting sales objectives

Manage quality of customer service to meet customer expectations

Help to develop action plans to improve Mystery Shopper Results

Implement appropriate CRM tools and develop loyal clients

Be aware of market trends and give feedback to Store Manager

Support the team in building long term client relationships, leveraging the clienteling tools

Establish a client-centric mindset in store to ensure the highest level of client experience and proactively handle any situation that may arise

Partner with Store Manager to communicate and inspire the team on corporate strategy and relevant business operations

Implement action plans to help support Store Manager to help boost business and maximize product performance, leveraging visual merchandise, clienteling, training and team work

Visual Merchandising

Work with the Visual Merchandising Ambassador to ensure Visual Merchandising is consistent with Company standards; periodically align visual merchandising and sales performance

Inventory Management

Ensure that merchandise is properly managed, displayed, stored and maintained by team

Support Store Manager in maintaining inventory accuracy and shrink rates within company standards, such as making sure cycle count procedures are completed as per guidelines

Ensure opening/closing counting duties are completed as required

Retail Performance

Ensure proper procedures are being met regarding cash, credit card and check processing

Control petty cash is in accordance with company policy and procedure

Support Store Manager in ensuring Top Store standards are being implemented and met

Assist Store Manager in morning briefs as needed

**Additional information:**

QUALIFICATIONS:

Minimum 5 years leadership experience in retail preferred

Minimum 3 years luxury experience preferred

Strong drive for results; goal oriented

Excellent interpersonal skills; the ability to communicate effectively both verbally and in writing

Ability to use POS system and its inventory management functions

RTW experience preferred

Foreign language skill is a plus

Ability to work in a team environment

Ability to lift boxes / weight up to 10lbs

Bachelors Degree or equivalent experience a plus

Organizational and strong computer skills required

Flexible availability, some nights, weekends, and holidays.