The most important factor in a successful hotel is YOU and the people like you who either directly or indirectly provide the high quality of service that our guests expect. People like you are truly what set us apart from our competition. You are important to the success of our Hotel. There is no unimportant work here.

We deliver exceptional customer service by welcoming every guest with a smile & a cheerful attitude. You are part of a team dedicated to excellent guest service. Most of our guests will get their most lasting impression of their experience through you. Your personal qualities, such as courtesy, helpfulness, knowledge and being good at what you do, influence the public’s attitude toward you and our organization.

AVAILABLE SHIFT: 7AM - 3PM & 3PM - 11PM

WE OFFER:

• Paid Training
• Hotel discounts around the country
• Hourly wage
• Workplace benefits
• PTO

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Maintain complete knowledge at all times of:

a) All hotel features/services, hours of operation.
b) All room types, numbers, layout, decor, appointments, and location. c) All room rates, special packages, and promotions.
d) Daily house count and expected arrivals/departures.
e) Room availability status for any given day.
f) Scheduled daily group activities.

• Meet with Supervisor to review assignments and priorities.
• Access all functions of computer system.
• Set up work station with necessary supplies.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins.
• Confirm reservation in system and review all noted information.
• Register guest in the computer and generate a registration card.
• Verify registration card information with the guest.
• Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
• Assign guest room.
• Advise guest of any messages, mail, faxes, etc. received for them.
• Communicate services and amenities of the hotel to guests.
• Obtain proper identification for tax exempt guests and attach form to registration card.
• Set up accurate accounts for each guest checking in according to their requirements (i.e., share-withs, separate room/tax/incidentals,comp).
• File registration cards and vouchers by room number.
• Accommodate room changes.
• Document all guest requests, complaints or problems.
• Take, record, and relay messages accurately, completely and legibly.
• Accept and record wake-up call requests.
• Distribute all guest and department mail.
• Document and confirm reservations and cancellations.
• Block rooms in computer and follow through on designated requirements.
• Pre-register designated guests and prepare key packets.
• Communicate pertinent guest information to designated departments/personnel(i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Process all check-outs & Resolve any late charges. Settle guest accounts.
• Solicit guest comments on their stay.
• Process express check-outs, requests for late check-outs.
• Conduct group check-ins/outs.
• Post charges.
• Complete designated cashier reports.
• Drop receipts.
• Document pertinent information in the log book.
• Must be able to work weekends or every alternate weekend.

Job Type: Part-time

Pay: From $12.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Application Question(s):

• What is your expected pay?

Education:

• High school or equivalent (Preferred)

Experience:

• customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: One location