What are the responsibilities and job description for the Front Desk Agent position at MainStay Suites?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will possess strong hospitality management skills and a passion for delivering outstanding customer service. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a memorable stay.
Duties
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently while maintaining accurate guest records.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy, ensuring guest satisfaction.
- Provide information about hotel amenities, services, local attractions, and dining options to enhance the guest experience.
- Maintain the front desk area in an organized and welcoming manner.
- Process reservations and cancellations accurately through our booking system.
- Collaborate with other hotel departments to ensure seamless guest services and operations.
- Uphold high standards of phone etiquette when handling incoming calls and inquiries.
Qualifications
- Previous experience in front desk operations or guest services within the hospitality industry is preferred.
- Strong customer service skills with the ability to handle challenging situations gracefully.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Excellent communication skills, both verbal and written, with a focus on effective guest relations.
- Familiarity with hotel management software is an advantage but not required; training will be provided.
- A positive attitude, attention to detail, and strong organizational skills are essential for success in this role.
- Ability to work flexible hours, including weekends and holidays as needed.
Join our team as a Front Desk Agent and contribute to creating unforgettable experiences for our guests!
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- Evening shift
- Holidays
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Grand Island, NE 68801 (Required)
Ability to Relocate:
- Grand Island, NE 68801: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $15
