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Customer Relationship Manager (CRM)

Maintech, Incorporated
Richmond, VA Full Time
POSTED ON 11/29/2024 CLOSED ON 1/21/2025

What are the responsibilities and job description for the Customer Relationship Manager (CRM) position at Maintech, Incorporated?

Functional Responsibilities:

  • Maintain, nurture and develop customer relationships.
  • Interface with the customer’s governance team on steady state as well as potential projects.
  • Manage the troubleshooting and communication to the customer on the status of major troubles.
  • Responsible for maintaining the SLA requirements and to provide reporting to the customer’s governance team.
  • Primary interface with the customer and Maintech management.
  • Develop and manage small to medium sized projects for the customer.
  • Manage the project toward the stated goal – utilize company reports to monitor projects for maximum profitability to the organization.
  • Develop project documentation and forward billing information to accounting group.
  • Act on behalf with carriers/third party vendors maintaining up to date LOAs/NDAs.
  • Carry out supervisory responsibilities to the Systems, Admin and Switchboard teams in accordance with the organization’s policies and applicable regulations.
  • Communicate company policies and plans to staff as required.
  • Promote an atmosphere of teamwork and provide quality services to customers/clients to enhance likelihood of future customer client awards.

Functional Qualifications:

  • Associate degree (Bachelor’s degree preferred), or 4-6 years management experience in telecommunications field.
  • Experience with direct customer support.
  • Good writing skills –able to prepare professional documents.
  • Good interpersonal skills, self-motivated, professional work habits.

Job Type: Full-time

Pay: $75,000.00 - $82,000.00 per year

Work Location: In person

Salary : $75,000 - $82,000

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