Office Clerk/Receptionist

Mansfield Housing Authority

The Mansfield Housing Authority is seeking a highly organized and customer-service-oriented Office Clerk/Receptionist to assist residents and applicants with housing inquiries, applications, and general office support. The ideal candidate will have experience processing CHAMP applications and working in a fast-paced office environment.

Responsibilities:

• Greet and assist residents, applicants, and visitors in person, by phone, and via email.
• Provide information on housing programs and application procedures.
• Process and review CHAMP applications, ensuring accuracy and completeness.
• Maintain resident files, update records, and manage office databases.
• Prepare correspondence, reports, and other administrative documents.
• Handle incoming and outgoing mail, phone calls, and emails.
• Assist with scheduling appointments and meetings.
• Maintain office supplies and organization of front desk and common areas.
• Perform other clerical duties as assigned.

Qualifications:

• High school diploma or equivalent required.
• Experience with CHAMP application processing preferred.
• Prior administrative or customer service experience in housing, property management, or social services is a plus.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and office equipment.
• Ability to multitask, stay organized, and work with diverse populations.
• Must maintain confidentiality and handle sensitive information professionally.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 37.5 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Ability to Commute:

• Mansfield, MA 02048 (Required)

Ability to Relocate:

• Mansfield, MA 02048: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $23