Description
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities
•Handle customer complaints as necessary
•Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
•Work with the housekeeping staff to ensure rooms are ready for new guests
•Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
•Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Qualifications
•Has experience answering telephone calls and troubleshooting stressful situations
•1 year of hotel industry experience or related job preferred
•Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
•High school diploma, GED, or equivalent
•Has previous experience or working knowledge of Microsoft Office and reservation management systems