What are the responsibilities and job description for the Area Director of People & Culture position at Marc & Rose?
Summary Of Position
The Area Director of People & Culture for Marc & Rose California hotel properties (Specifically, La Playa Hotel/Hotel Carmel and Casa Loma Beach Hotel/Laguna Beach House) plays a crucial role in managing the People & Culture (HR) function across multiple hotel locations within the state, in partnership with the CA property leaders, reporting to the VP of P&C and Corporate Director of P&C, as well as other company and corporate leaders, with the strongest emphasis being on California Employment and Labor Law compliance and Company Culture.
Essential Functions
P&C Strategy Development: In partnership with the VP of P&C, develop and implement HR strategies aligned with the overall business goals of the hotels and the corporate P&C objectives.
Workplace Culture: Champion and drive our M&R Purpose, Pillars & Service Essentials.
Associate Relations: Act as a point of contact for associate relations issues, providing guidance, counseling, and conflict resolution as needed.
Recruitment and Staffing: Oversee recruitment efforts for the hotels, including sourcing, interviewing, and selecting candidates for various positions.
Learning and Development: Implement and execute, and not limited to, training programs to enhance associate skills and knowledge, including onboarding for new hires/leaders, Genuine Hospitality service, safety and compliance.
Performance Management: Oversee performance management processes, including performance evaluations, and coaching for associates and leaders.
Compensation and Benefits: In conjunction with company leadership, ensure competitive compensation and benefits programs are in place, including hourly and salary structures, incentives, and associate wellness programs.
Legal Compliance: Stay updated on CA state and federal labor laws and ensure P&C/HR policies and practices comply with regulations. Support the development and implementation of compliance training programs, as required under CA law. Assist in the investigations of claims, including unemployment, employment litigations and regulatory audits/investigations.
Administration: Oversee P&C/HR administrative tasks such as payroll support, benefits administration, HRIS management, and record-keeping.
Associate Engagement: Help develop, implement and drive initiatives to enhance associate engagement, morale, recognition, and retention.
Collaboration: Work closely with property leaders, department heads, legal, and corporate P&C teams to address HR-related issues and support organizational goals.
Qualifications
Education: Bachelor’s degree in human resources, Business Administration, or related field.
Experience: Minimum of 5 to 8 years of progressive P&C/HR experience, preferably in the hospitality industry and with multi-site management responsibilities and compliance oversight.
Certificates or Licenses: Strong knowledge of California labor laws and regulations; SHRM-CP or SHRM-SCP certification is a plus.
Knowledge, Skills, And Abilities
Experience with limited/full-service hotels and passion for the hospitality industry.
Ability and willingness to travel.
Excellent organizational skills.
Excellent communicator and the ability to deliver presentations in a concise, well-organized manner.
Ability to work and build relationships with individuals within different levels of the organization from the senior executive leadership to the front-line employees.
Excellent Written, Verbal, And Interpersonal Communication Skills Required.
Able to maintain consistency, confidentiality, diplomacy, and tact in challenging situations.
Knowledge of government regulations regarding business operations in addition to labor law compliance.
Able to format and write business letters, reports, and summaries using proper grammar, spelling, diction, and style.
Able to present information in a logical format to a group of managers, executive committee, and ownership.
Able to make quick and efficient decisions to benefit the associates, properties, guests, management, and ownership.
Ability to handle multiple priorities and work effectively in a fast-paced environment.
Proficient in HRIS systems and Microsoft Office 365; Adobe and Canva experience is a plus.
Personal Characteristics
Bi-lingual Spanish speaking skills required.
Able to perform tasks independently and with limited direction.
Internal and external communications must always be professional and respectful.
Embody and champion the company’s culture in both communication and actions at all times.
Always behave ethically.
Speak and listen in a clear, thorough, and timely manner, effectively reading and writing, using the English language.
Working Conditions
The leaders and associates of Marc & Rose Hospitality believe each guest and associate should be treated with respect and professionalism. We share a purpose: Making Space for Genuine Hospitality, enticing and inviting our guests to return. To be successful at Marc & Rose Hospitality, our associates embrace both our Purpose and Pillars, and champion our 21 Service Essentials This includes possessing and demonstrating a high level of courtesy, sincerity, focus, curiosity and collaboration for both internal and external guests. A true customer focus is essential to success with our properties and company.
The Area Director of People & Culture for Marc & Rose California hotel properties (Specifically, La Playa Hotel/Hotel Carmel and Casa Loma Beach Hotel/Laguna Beach House) plays a crucial role in managing the People & Culture (HR) function across multiple hotel locations within the state, in partnership with the CA property leaders, reporting to the VP of P&C and Corporate Director of P&C, as well as other company and corporate leaders, with the strongest emphasis being on California Employment and Labor Law compliance and Company Culture.
Essential Functions
- Oversees all People & Culture functions for a group of hotels in California, ensuring compliance with local, state and federal labor laws, including compliance training and regular auditing of applicable regulations and requirements.
- Creating a workplace that is reflective of our purpose “Making space for Genuine Hospitality.”
- Implementing our company’s workplace policies and procedures.
- Supporting the overall business objectives of the destinations.
- Oversees a People & Culture/Hotel Coordinator based at La Playa Hotel.
- This position is based in Carmel-by-the-Sea at La Playa Hotel, and travel to Laguna Beach (and corporate office/AZ) will be required.
P&C Strategy Development: In partnership with the VP of P&C, develop and implement HR strategies aligned with the overall business goals of the hotels and the corporate P&C objectives.
Workplace Culture: Champion and drive our M&R Purpose, Pillars & Service Essentials.
Associate Relations: Act as a point of contact for associate relations issues, providing guidance, counseling, and conflict resolution as needed.
Recruitment and Staffing: Oversee recruitment efforts for the hotels, including sourcing, interviewing, and selecting candidates for various positions.
Learning and Development: Implement and execute, and not limited to, training programs to enhance associate skills and knowledge, including onboarding for new hires/leaders, Genuine Hospitality service, safety and compliance.
Performance Management: Oversee performance management processes, including performance evaluations, and coaching for associates and leaders.
Compensation and Benefits: In conjunction with company leadership, ensure competitive compensation and benefits programs are in place, including hourly and salary structures, incentives, and associate wellness programs.
Legal Compliance: Stay updated on CA state and federal labor laws and ensure P&C/HR policies and practices comply with regulations. Support the development and implementation of compliance training programs, as required under CA law. Assist in the investigations of claims, including unemployment, employment litigations and regulatory audits/investigations.
Administration: Oversee P&C/HR administrative tasks such as payroll support, benefits administration, HRIS management, and record-keeping.
Associate Engagement: Help develop, implement and drive initiatives to enhance associate engagement, morale, recognition, and retention.
Collaboration: Work closely with property leaders, department heads, legal, and corporate P&C teams to address HR-related issues and support organizational goals.
Qualifications
Education: Bachelor’s degree in human resources, Business Administration, or related field.
Experience: Minimum of 5 to 8 years of progressive P&C/HR experience, preferably in the hospitality industry and with multi-site management responsibilities and compliance oversight.
Certificates or Licenses: Strong knowledge of California labor laws and regulations; SHRM-CP or SHRM-SCP certification is a plus.
Knowledge, Skills, And Abilities
Experience with limited/full-service hotels and passion for the hospitality industry.
Ability and willingness to travel.
Excellent organizational skills.
Excellent communicator and the ability to deliver presentations in a concise, well-organized manner.
Ability to work and build relationships with individuals within different levels of the organization from the senior executive leadership to the front-line employees.
Excellent Written, Verbal, And Interpersonal Communication Skills Required.
Able to maintain consistency, confidentiality, diplomacy, and tact in challenging situations.
Knowledge of government regulations regarding business operations in addition to labor law compliance.
Able to format and write business letters, reports, and summaries using proper grammar, spelling, diction, and style.
Able to present information in a logical format to a group of managers, executive committee, and ownership.
Able to make quick and efficient decisions to benefit the associates, properties, guests, management, and ownership.
Ability to handle multiple priorities and work effectively in a fast-paced environment.
Proficient in HRIS systems and Microsoft Office 365; Adobe and Canva experience is a plus.
Personal Characteristics
Bi-lingual Spanish speaking skills required.
Able to perform tasks independently and with limited direction.
Internal and external communications must always be professional and respectful.
Embody and champion the company’s culture in both communication and actions at all times.
Always behave ethically.
Speak and listen in a clear, thorough, and timely manner, effectively reading and writing, using the English language.
Working Conditions
The leaders and associates of Marc & Rose Hospitality believe each guest and associate should be treated with respect and professionalism. We share a purpose: Making Space for Genuine Hospitality, enticing and inviting our guests to return. To be successful at Marc & Rose Hospitality, our associates embrace both our Purpose and Pillars, and champion our 21 Service Essentials This includes possessing and demonstrating a high level of courtesy, sincerity, focus, curiosity and collaboration for both internal and external guests. A true customer focus is essential to success with our properties and company.
