What are the responsibilities and job description for the Loss Prevention Associate position at MARDEN'S INC?
SUMMARY: Assists in overall store loss prevention efforts including theft, cash handling and safety issues performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following.
- Greets customers in a courteous and friendly manner.
- Makes eye contact with arriving customers and offers in-store assistance.
- Monitors electronic surveillance system and responds to observations when necessary.
- Observes sales transactions at cash registers for accuracy and completion.
- Observes customer behavior at and near cash registers concentrating on efforts to conceal merchandise.
- Monitors load-out practices of furniture, hardware and floor covering merchandise.
- Under guidance of management, detains customer(s) having been observed concealing merchandise and having gone beyond an exit opportunity to pay for the merchandise.
- As directed by management, contacts and assists local law enforcement staff; provides courtroom testimony as needed.
- Completes appropriate written and oral reports.
- Conducts Safety inspections, identifies and reports safety hazards and takes immediate corrective action whenever possible. Conducts periodic exterior checks of trailer storage areas, parking lots, trash collection areas and exits for trespassers and potential hazards to property and persons.
- Assists in the development and implementation of Loss Prevention measures on an ongoing basis.
- Conducts random employee "Bag Checks" when employees leave the workplace in accordance with company policy.
