Emergency Room Enhancement Case Manager

Mark Twain Behavioral Health (MTBH) is a private not-for-profit Certified Community Behavioral Health Organization serving Northeast Missouri since 1975 with a wide variety of outpatient services.  We strive to treat the whole person by promoting wellness as individuals work toward their personal goals of achieving a satisfying, productive and healthy lifestyle.

Mark Twain Behavioral Health is seeking a full-time EMERGENCY ROOM ENHANCEMENT (ERE) CASE MANAGER for our KIRKSVILLE MISSOURI service area.  Consider joining our MTBH Team!  We offer a supportive culture of appreciation and a strong emphasis on the health and wellbeing of our team.

 Role Responsibilities

• Perform on-site mental health screenings-assessments as needed
• Provide extensive case management and care coordination
• Serve as client advocate
• Support consumers in their effort to obtain access to healthcare
• Provide patient education
• Assist consumers to resolve barriers and access resources
• Coordinate service delivery with appropriate agencies
• Monitor client participation and progress by tracking compliance with follow-up visits
• Develop and maintain positive relationships with hospital staff, ambulatory personnel, law enforcement, and other collaborating agencies
• Complete program-specific documentation in a timely fashion

• Arrange and participate in multi-disciplinary team meetings on behalf of assigned clients 
• Make a mobile response when necessary responding to consumers
• Participate in rotation with the Mobile Crisis Response Team
• Maintain consistent updated communication with ERE Program Coordinator for coordination of care, particularly with observation bed usage
• Guide treatment development with consumer and other stakeholders and maintain a clinical record to DMH certification standards

• Maintain a professional code of ethics at all times and behave in a professional and courteous manner with all
• Represent MTBH in the community by attendance at local interagency teams as assigned
• Participate in Quality Improvement reviews and clinical case staff meetings
• Complete Time Sheet in BambooHR in timely manner
• Adhere to all clients rights, including confidentiality

Adherence to the MTBH Ethical Code of Conduct and all policies is required.

Qualifications

• Bachelor's degree in human services field or a minimum of four years experience in dealing with persons in crisis, with consumers and their families receiving psychiatric, substance abuse, or developmental disabilities services
• Demonstrated knowledge of alcohol and drug addiction 
• Minimum of four years experience working with persons in crisis is preferred

We offer benefit plans including health insurance with a company-paid premium for employee, Health Savings Account with annual employer contribution, 403b retirement plan with annual employer contribution; employee wellness program with financial support for a healthy lifestyle, an interest in work/life balance that includes generous amounts of paid time off plus 11 paid holidays each year, educational funds and time allowance for professional development, amazing teammates, a strong emphasis on health and wellbeing and positive work environment, celebrations of employee appreciation, focus on core company values of compassion, excellence, innovation, integrity, respect, teamwork, and wellness, with opportunities to contribute the lives of others and help people be well.

Mark Twain Behavioral Health is an equal opportunity employer and does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, military status or any other characteristic protected by law in any of its services, activities, or operations.