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1 GUEST SERVICES SUPERVISOR Job in Whippany, NJ

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Marriott Hanover
Whippany, NJ | Full Time
$33k-51k (estimate)
2 Months Ago
GUEST SERVICES SUPERVISOR
Marriott Hanover Whippany, NJ
$33k-51k (estimate)
Full Time 2 Months Ago
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Marriott Hanover is Hiring a GUEST SERVICES SUPERVISOR Near Whippany, NJ

This is the job description for GUEST SERVICES SUPERVISOR
Job Title: Guest Services Supervisor
Department: Front Office/Guest Services
Company: Dimension Development
Reports To: Front Office Manager/ AGM/ Guest Services Manager
Supervises: Guest Services Representatives
Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
Job Responsibilities:
1. Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to
guest as appropriate, without announcing room numbers.
2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and
travel directions.
3. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
4. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
5. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
6. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
7. Take the initiative to greet guests in a friendly and warm manner.
8. Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees.
9. May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
10. Other duties as assigned.
Job Skills:
1. Speak clearly and listen carefully.
2. Use personal judgment and specialized knowledge to give information to people.
3. Communicate well with many different kinds of people.
4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
Job Qualifications:
Education: HS Diploma or equivalent.
Experience: Minimum 1 year guest services, general office, accounts receivable or customer service experience;
OR an equivalent combination.
Licenses/Certifications: N/A
Management Activities: Check all that apply
X Direct the work of associates
X Handle associate complaints
Physical Requirements and working conditions:
Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others.
Additional physical, visual and working requirements:
X Stand for long periods of time
X Walk extended distances
X Lift/carry 6-25 lbs.
X Reach hands and arms in any direction
X Able to work overtime and irregular hours
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.

Job Summary

JOB TYPE

Full Time

SALARY

$33k-51k (estimate)

POST DATE

01/31/2023

EXPIRATION DATE

06/07/2023

WEBSITE

marriotthanover.com

HEADQUARTERS

Whippany, NJ

SIZE

<25

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The following is the career advancement route for GUEST SERVICES SUPERVISOR positions, which can be used as a reference in future career path planning. As a GUEST SERVICES SUPERVISOR, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary GUEST SERVICES SUPERVISOR. You can explore the career advancement for a GUEST SERVICES SUPERVISOR below and select your interested title to get hiring information.

If you are interested in becoming a Guest Services Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Supervisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Guest Services Supervisor job description and responsibilities

Develop and maintain all capital budgets and provide optimal level of services to all guests and visitors coming to facility.

02/10/2022: Charleston, SC

Building a strong team and shape staff behaviors to accomplish desired results.

03/12/2022: Bridgeport, CT

Taking reservations, checking/checkout guest, assisting guest, responsible for auditing all front office daily transactions.

03/10/2022: Waterloo, IA

Acting as hotel system liaison and performed all Guest Service Representative Functions.

02/19/2022: Idaho Falls, ID

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Guest Services Supervisor jobs

A bachelor's degree from an accredited college or university with some previous supervisory experience would be sufficient to apply for the post of a guest services supervisor.

02/06/2022: Juneau, AK

Step 3: View the best colleges and universities for Guest Services Supervisor.

Calvin University
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CUNY--Queens College
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