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Assistant Spa Manager
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$44k-62k (estimate)
Other 4 Months Ago
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Marriott Hotels Resorts is Hiring an Assistant Spa Manager Near Tucson, AZ

Job Number 22205041
Job Category Spa
Location JW Marriott Tucson Starr Pass Resort & Spa, 3800 W. Starr Pass Boulevard, Tucson, Arizona, United States VIEW ON MAPSchedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Spa Operations and Budgets

• Assumes the responsibilities of the Spa Director in his/her absence.

• Ensures all employees have the proper supplies, equipment and uniforms.

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

• Manages supplies and equipment inventories within budget.

• Maintains cleanliness of spa and related areas and equipment.

• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.

• Strives to improve service performance.

Conducting Human Resources Activities

• Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.

• Ensures employees understand expectations and parameters.

• Brings issues to the attention of the department manager and Human Resources as necessary.

• Observes service behaviors of employees and providing feedback to individuals.

• Participates in employee progressive discipline procedures.

• Participates in an on-going employee recognition program.

• Reviews comment cards and guest satisfaction results with employees.

• Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Supervises on-going training initiatives and conducting training when appropriate.

• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.

• Celebrates successes and publicly recognizes the contributions of team members.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

• Assists the Spa Director in managing the day-to-day operations of the spa as necessary.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Summary

JOB TYPE

Other

SALARY

$44k-62k (estimate)

POST DATE

12/01/2022

EXPIRATION DATE

01/24/2023

WEBSITE

marriottdetroitairport.com

HEADQUARTERS

Romulus, MI

SIZE

<25

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The job skills required for Assistant Spa Manager include Customer Service, Futures, Initiative, Guest Service, Financial Management, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant Spa Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant Spa Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Assistant Spa Manager positions, which can be used as a reference in future career path planning. As an Assistant Spa Manager, it can be promoted into senior positions as a Pool and Health Club Manager - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant Spa Manager. You can explore the career advancement for an Assistant Spa Manager below and select your interested title to get hiring information.

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If you are interested in becoming an Assistant Spa Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Assistant Spa Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Assistant Spa Manager job description and responsibilities

Assistant spa managers perform daily operations of health or beauty spas under the supervision of the spa manager.

03/19/2022: Memphis, TN

Assistants Spa Manager provide support to spa managers with daily activities and administrative tasks.

03/03/2022: Killeen, TX

Strive to maintain and motivate the entire SPA team, and also able to create a culture of care and service excellence among employees.

04/06/2022: New Suffolk, NY

The assistant spa manager engages with new and existing members to safely and effectively help members achieve their beauty and health goals.

02/20/2022: Chillicothe, OH

Performs daily walkthroughs of the Spa to ensure seamless operation and optimal guest experience.

04/22/2022: Colorado Springs, CO

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Assistant Spa Manager jobs

Becoming an assistant spa manager usually requires some post-secondary education.

02/15/2022: New Brunswick, NJ

Learn how to provide operational support to all spa departments.

04/06/2022: Minneapolis, MN

Gain extensive knowledge and understanding of all spa services and product line.

03/21/2022: Portland, ME

Obtain experience as an Assistant SPA Manager or relevant experience.

03/28/2022: Anderson, IN

Employers normally seek the following, from their assistant spa managers – customer satisfaction tools, basic computer knowledge, social media awareness and a good understanding of the federal and local laws and regulations.

04/07/2022: Huntington, NY

Step 3: View the best colleges and universities for Assistant Spa Manager.

Butler University
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