What are the responsibilities and job description for the Front Desk/Night Auditor position at Mason Beach Inn?
The Mason Beach Inn in Santa Barbara is looking a Night Auditor to join our team!
The successful candidate will have at least one year of hotel experience. This is an overnight position. Schedule will be from 11pm-7am.
Overview
Night Auditors are personally involved in the daily operations and success of this hotel. The main aspect of the job is to conduct all nightly audit-related duties while operating the hotel's front desk systems for PBX, reservations and check-in/check-out to ensure the guests' stay is as efficient and friendly as possible. We want to exceed our guests' expectations and always go that extra mile to prove how important they are to our success.
Responsibilities include assisting guests with the check-in and check-out process, being proficient in local area amenities (nearest restaurants, gas stations, banks/atms, post offices, shopping, etc), handling guests, concerns immediately and requesting management assistance if necessary, having a detailed knowledge of the hotel amenities including all systems in the guest rooms (phone systems, internet use, movies, long distance phone calls, how to work the thermostat, etc), and ensuring, through their actions, the highest level of guest satisfaction possible. Night Auditors must sell the value of our hotel and strive to earn the most reservations and room sales via phone and personal contact with potential guests.
Excellent communication skills, a professional positive guest-oriented attitude, ability to multitask efficiently, ability to use a variety of computer applications, cash handling experience, a presentable professional appearance, flexibility with scheduling, motivation to complete training, ability to maintain easy conversation with the public, great customer service skills, ability to work in a busy environment and make judgment calls, possess a clear speaking voice and fluency in English, as well as time management skills are assets that will help a Night Audit excel at his/her position. Being bi-lingual is desirable, but not a requirement of employment.
Thank you for your interest!
Job Type: Part Time/ Full-Time
Pay: $18.00 - $19.00 per hour
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- Employee discount
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Weekends as needed
Work Location: In person
Salary : $18 - $19