What are the responsibilities and job description for the Studio Administrator position at Mason Music?
Are you friendly, organized, and customer-focused? Do you enjoy creating positive experiences and keeping things running smoothly? The Studio Administrator position at Mason Music offers an opportunity to be the welcoming face of our studios, connecting with students, parents, and teachers to ensure exceptional service and seamless operations. Join our team and play a key role in supporting our mission by managing schedules, facilitating communication, and maintaining a welcoming environment that works to empower the next generation of musicians.
Our Studio Administrator position offers 3:30-9:00 PM hours, Monday through Friday (approximately 25-30 hours/week) with competitive hourly pay and opportunities for growth if desired.
Areas of Responsibility
I. Administrative Duties & Work Distribution:
Manage and respond promptly to electronic communications (emails and texts) from students, parents and teachers
Manage incoming phone calls professionally, addressing inquiries, providing accurate information, and directing calls to the appropriate team members as needed
Schedule and reschedule appointments for customers
Process new student enrollments as needed
Maintain accurate records by updating student information, lesson schedules and attendance records in our scheduling software
Relay important messages or updates between teachers and students/parents to facilitate smooth operations and clear communication
Ensure lessons begin and end on time to maintain lesson schedule accuracy and efficiently manage customer flow in the lobby
Uphold facility standards by maintaining a clean, welcoming environment
Complete opening and/or closing duties
Report any maintenance or repair issues to a member of the Operations Team
Support miscellaneous projects and tasks as assigned
II. Customer Service:
Provide a welcoming environment by greeting every customer with a warm, friendly demeanor, ensuring they feel valued and comfortable in the studio
Provide clear, accurate information regarding lesson details, policies, and other inquiries
Anticipate and respond to potential customer needs or concerns
Aim to make each customer interaction memorable for its friendliness, efficiency, and professionalism
Goals and Accountability:
Studio Administrators are accountable to the Director of Operations, the Operations Manager & the CEO. The primary metrics by which a Studio Administrator’s effectiveness and success will be measured are:
Personal time and attendance
Administrative accuracy
Email & text response time
Facilities maintenance and cleanliness
Job Type: Part-time
Pay: $15.00 per hour
Expected hours: 25 – 30 per week
Benefits:
- Employee discount
Schedule:
- Evening shift
- Monday to Friday
Work Location: In person
Salary : $15