Director, Mariner Credentialing

MMA is a fully accredited, four-year, co-educational state university offering Bachelor and Master of Science degrees that are highly regarded in the worldwide maritime industry and beyond. Located at the west-end of the scenic Cape Cod Canal, MMA is an hour’s drive from the thriving urban communities of Boston and Providence and offers easy access to the pristine beaches of Cape Cod and Martha’s Vineyard.

General statement of duties:

Massachusetts Maritime Academy’s Mariner Credentialing office is searching for a full-time Director of Mariner Credentialing, responsible for implementing the US Coast Guard credentialing process for license-track Marine Transportation and Marine Engineering students. The ideal candidate values a student-oriented approach, focusing on customer service, information accuracy, and strong communication. A key part of the role is engaging with faculty and other assessors to ensure records-keeping systems are up-to-date and meeting with cadets to communicate their progress toward program completion. The Director will serve as the primary subject matter expert in Standards of Training, Certification and Watchkeeping (STCW), and ensure the USCG credentialing process is personalized for each license-track student. The Director supervises an Assistant Director, Administrative Assistant and part-time instructors.

General Responsibilities:

• Manages US Coast Guard licensing records.
• Supervises the staff of the Mariner Credentialing Office
• Interacts daily with students on their credential file.
• Engages with faculty to ensure timely and proper data input.
• Acts as a subject matter expert in the specialized data management mariner credentialing software system.
• Updates software, record assessments, and facilitates preparation for the Coast Guard’s program renewal audit every five years pursuant to 46 CFR Subchapter B, Subpart D, and maintain records and systems in the intervening years.
• Conducts meetings and/or training sessions from time to time outside the normal working day.

Qualifications and Requirements:

• Bachelor’s degree in Marine Transportation, Marine Engineering or related field.
• Strong computer and software literacy, data management skills, and record-keeping ability.
• Interest in the maritime environment and Coast Guard licensing process.
• Excellence in written and oral communication.

Additional Preferred Qualifications:

• Experience with software systems commonly used in higher education, i.e. Ellucian and Informer.
• Background in higher education and/or past teaching experience.
• Documentation as a current or past credentialed mariner.

This position is exempt under FLSA. The Academy is not sponsoring immigration visas at this time. The Academy offers generous benefits policies and a competitive salary commensurate with qualifications and experience.

To apply electronically via email, please attach a cover letter and resume, Employment Application and Affirmative Action form along with contact information of three (3) professional references to hr@maritime.edu Alternatively, application materials may be mailed to Human Resources, Massachusetts Maritime Academy, 101 Academy Drive, Buzzards Bay, MA 02532. Applicants selected for interview must submit original transcripts. Finalists must complete a pre-employment drug screening and background check.

Massachusetts Maritime Academy is an Equal Opportunity Employer. We strongly encourage members from historically underrepresented communities, women and veterans to apply.