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Director Account Management

Scottsdale, AZ | Full Time
10 Days Ago

Job Description

Overview

 

Director, Account Management - Remote

 

Matrix, in partnership with its expert clinical advisory panel, offers customizable solutions across four distinct lines of business via in-home visits, telehealth, on-site support at medical facilities and businesses, and Mobile Health Clinics:

 

  • Matrix Clinical Care helps seniors and other at-risk individuals enjoy a better quality of care, experience better health outcomes, and identify chronic conditions that may otherwise go undiagnosed.
  • Matrix Clinical Labs is a CLIA-certified and CAP-accredited laboratory that provides state-of-the-art diagnostic services and clinical testing support.

Matrix Medical Network IT delivers capabilities using cutting edge technologies to support all these lines of business, including Mobile Tablet, Geo-spatial Analysis, Business Intelligence and Custom Business solutions.

At Matrix, you will have endless opportunities to positively impact the communities in which we work and to affect the lives of health plan members who we serve. 

 

What we offer:

  • A chance to work with great people on exciting projects
  • Make a difference by taking the time doing the work that saves lives that have positive and direct impact on the wellbeing of others
  • The opportunity to work with a progressive company, who wants to make a difference

 

Responsibilities

T

About this Role:

 

 Type: Full Time 

     Compensation: $100,000 to $135,000.00

Location: Remote - Primary location is 9201 E. Mountain View, Road, Scottsdale, AZ 85258.   

Hours: Days, Monday-Friday

Benefits Offered to include: Medical, Dental, Vision, 401K with company matching, and eligible for tuition discount to name a few. 

 

 

Matrix Medical Network partners with health plans and providers across the country, delivering a broad array of services to individuals that improve health outcomes and financial performance. Matrix’s national network of locally-based providers delivers in-home services as well as community-based services through our fleet of moble health clinics.

 

Matrix provides high-touch, specialized care in-home or via mobile health clinics to help health plans and other at-risk entities improve quality management, revenue integrity, member satisfaction and overall quality of care.

 

Matrix services range from comprehensive health assessments, post-acute transitions, lab tests and sophisticated diagnostics to ongoing management of complex chronic conditions. Matrix’s programs are tailored for populations ranging from infants to seniors. Matrix provides the widest array of services and a streamlined and integrated experience for health plans and other healthcare payors to help ensure higher quality outcomes at lower overall costs.

 

Matrix is headquartered in Scottsdale, AZ, with regional offices in Waltham, MA, Largo, FL and Winter Springs, FL.

 

POSITION SUMMARY:

 

The Account Management organization has primary responsibility for managing, retaining and expanding client relationships. The Director of Account Management is  responsible for establishing day-to-day working relationships with Matrix clients and fostering relationships between client and Matrix executives. The primary focus areas for this position are: monitoring delivery of Matrix programs to clients;  resolving client issues, driving high levels of client satisfaction by exceeding service delivery expectations, and identifying opportunities for Matrix to expand on the value it delivers to clients.  

 

The Director of Account Management will be the senior business leader for a portfolio of client accounts and will have overall responsibility for ensuring the clients receive the program value they expect. Specific roles and responsibilities in this area include, but are not limited to:

  • Assists the overall Business Development team with strategic planning
  • Becomes a subject matter expert for new programs
  • Works with Business Development leadership to create and support strategic initiatives that align with new client growth, team and client retention and growth for the overall organization.
  • Independently manages a portfolio of Matrix client programs and relationships
  • Generates and interprets client status reports and internal management updates.
  • Delivers results consistently and to the satisfaction of internal and external customers.
  • Participates and potentially leads internal initiatives that improve client value.
  • Other duties as assigned.

Oversee Client Relationships:

 

Matrix currently serves more than 70 clients nationally. The individual hired in this position will have responsibility for interfacing and managing relationships with  a subset of the clients. Additionally, the position will serve as the liaison between internal functions such as Operations, IT, clinical services, and business services and the client. Responsibilities in this area include, but are not limited to the following:

  • Work with the Matrix Client Implementations team on new client start-ups and implementations by ensuring comprehensive account plans are developed for each client. Ensure these plans are updated on an ongoing basis with all current and relevant information concerning the client and the program. Maintain on-going knowledge of project status in order to identify potential client issues and/or opportunities.
  • Establish and maintain strong client relationships through regular contact, which will include regular face-to-face meetings, telephone and email communication. You will spend 50% of your time in client communications.
  • Foster a broad array of relationships with clients, including across funcational areas as well as vertically to senior levels of a client’s organization.
  • Identify and pursue opportunities for Matrix to delivery additional value to clients through service area expansion or service offering expansion.
  • Communicate the client’s goals and represent the client’s interests to the organization. Provide regular two-way communication between the client and company, to represent Matrix well and to set proper client expectations. Assume responsibility for business related client communications, conflict resolution, and quality of client deliverables.
  • Interact closely with client teams to gather, monitor and analyze performance data and return on investment analysis.
  • Ensure client issues, when they arise, are dealt with in an efficient manner and that clients are satisfied their concerns are being addressed.
  • Ensure you manage expectations of all stakeholders, both internal and external, by communicating through meetings, verbal, written and email forms.
  • Review major business deliverables (i.e. status documents, performance reports, account plans, etc.) to ensure quality standards and client expectations are met.
  • Collaborate with the sales team during contract negotiations to ensure a smooth and seamless transition from sales to Account Management.
  • Identify and support pursuit of opportunities for account growth and new business.
  • Actively seek to increase the services offered to your portfolio and increase the revenue generated in conjunction with cross-sell and up-sell opportunities.

Qualifications

Must Haves:

 

Educational Requirements:

Bachelor of Arts /Science degree in Business Administration or Health Care Administration or related field is required.

Required Skills and Abilities:

The ideal candidate will possess a strong understanding of the healthcare industry and are familiar with key healthcare performance areas such as agement and Member Satisfaction,Risk Adjustment, Stars/HEDIS, Care Man.  Specifically, we are looking for a business professional with 5-7 years of healthcare account management experience or direct management of multi-site healthcare delivery operations. The successful candidate will possess the following experiences and personal attributes:

Knowledge

  • Strong working knowledge of Microsoft Office.
  • A good understanding of what it takes to maintain and develop the productive client relationships
  • Must be comfortable working independently to achieve defined financial and operational goals.

Experience

  • Proven Account Management skills required with a minimum of 5 years of Account Management/Client Operations experience.
  • Must be able to quickly understand the company’s offerings, the client, their interests and their industry.
  • Must be able to describe the processes and procedures required to deliver a successful project. Must understand what the critical success factors are that drive delivery of a profitable program.
  • Direct experience in managing projects/programs, coordinating team members, developing timetables and setting deadlines in order to achieve client objectives.

Skills

  • Excellent writing, analytical and project management skills.
  • Excellent presentation and communication skills.
  • Strong listening and questioning skills.

Abilities

  • Ability to lead a project using own initiative and working as part of a team.
  • Ability to create and maintain accurate / accessible and organized documentation.
  • Ability to effectively communicate periodic performance reports by assembling all necessary inputs in an effective, timely and well-organized manner.
  • Ability to present results and strategy at senior management level.
  • Ability to identify and help convert new business opportunities.
  • Ability to effectively manage customer & staff relationships, promptly respond to queries, ensure promises are kept and manage expectations.

We are a fast-growing company with excellent future prospects. The work environment requires an ability and willingness to adapt to changing priorities and meet aggressive project deadlines.

 

Supervisory Responsibility: May have supervisory responsibilities.

 

Travel Requirements: Approximately 20%

 

Work Conditions: Remote Position, General Office Environment

 

Our Culture: 

 

  • We have a clear vision of where we are going, and we are guided by core values that embody our organization and our culture.
  • We emphasizes innovation and growth, and you will be given the opportunities and tools to develop personally and professionally.
  • We encourage and celebrate collaboration.
  • We have a deep commitment to positively impact the communities in which we work and to make a difference in the lives of who we serve.
  • As a clinical organization, we support vaccinations because we care about the health and safety of our colleagues and those we serve. Moreover, our clients are increasingly expecting us to be vaccinated due to the vulnerability of those we serve.  As such, Matrix Medical Network requires that all team members are fully vaccinated against Influenza and COVID-19, unless they are eligible for a specific exemption.  

 

Matrix Medical Network is an Equal Employment Opportunity Employer. It is the policy of Matrix to provide equal employment opportunities without regard to race, color, religion, sex, gender identity or expression, pregnancy, age, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. It is also the policy of Matrix that qualified individuals with disabilities receive equal opportunity in regard to job application procedures, hiring, and all aspects of the employment process. Matrix is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Matrix to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.  If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MatrixHR@matrixhealth.net.

 

 

 

 

Director Account Management Scottsdale, AZ 85258, Remote or Primary Location: Scottsdale, AZ 85258.  Job: Director, Account Management, remote,  Regular Shift. Full Job Level: Day Job, Monday, Friday. Job, work at home opportunity, Director, Account Management, Remote Opportunity