What are the responsibilities and job description for the Pool Concierge position at Maui Concierge Service, Inc.?
About us
Maui Concierge Service, Inc. is a small business in Kā‘anapali, HI. We are agile, professional and our goal is to create memorable Hawaii experiences for visitors to our islands. .
Our work environment includes:
- Modern office setting
- Food provided
## Job Summary
We are seeking a dedicated Concierge to join our team. The ideal candidate will be responsible for providing exceptional customer service and assistance to guests, ensuring their stay is memorable and enjoyable.
## Responsibilities
As a Pool Concierge, you'll be at the heart of our guests' island experience. Your vibrant personality and island knowledge will ensure every visitor leaves with cherished memories. Key responsibilities include:
- Greeting guests warmly and ensuring they feel welcome and appreciated.
- Providing exceptional customer service that adheres to our high standards (3 steps of service).
- Maintaining a pristine and inviting poolside environment.
- Assisting guests with their needs, from setting up loungers to providing towels.
- Promoting and selling Maui Jim sunglasses, beach rental equipment, and other retail items.
- Managing point-of-sale processes and assisting with inventory.
- Staying up-to-date with product knowledge to provide accurate information.
- Engaging with guests to understand and fulfill their needs, even those unexpressed.
- Creating a fun and relaxing atmosphere that embodies the Aloha spirit.
## Requirements
- Experience in a hospitality setting, preferably in a hotel or resort environment
- Strong time management skills to handle multiple tasks effectively
- Excellent communication skills with proficiency in phone etiquette
- Demonstrated customer service experience in guest services or front desk operations
- Ability to work well under pressure and adapt to changing situations
Join our team as a Concierge and be part of creating unforgettable experiences for our guests!
Job Type: Full-time
Pay: $17.00 - $35.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Weekends as needed
Experience:
- Customer service: 1 year (Required)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Kā‘anapali, HI (Preferred)
Work Location: In person
Salary : $17 - $35