Brand/Department: maurices

Work Location: Field

Job Title: Full Time First Assistant Manager Job Code: STOFAM

PT Assistant Manager,
Supervises

Reports to Position: Store Leader Stylists, Sales Support
Position(s):

Type of position: Compensation Use Only:

Full-time Pay Grade ________

Part-time FLSA Status Exempt Nonexempt

Regular Benefit Level ___________ Manager Level ___________________

Intern/ Temporary

GENERAL DESCRIPTION

Responsible for being a service leader in the store by leading store team members to deliver a consistent brand
experience and provide excellent service to all customers. Contributes to the achievement of stores sales goals, visual brand expectations and execution of store operations. Partners with the store leader in recruiting, hiring, developing, and scheduling store associates.

Key Accountabilities: Responsible for overseeing and managing the store and staff in the absence of the Store

L eader.

PERFORMANCE REQUIREMENTS

Key Responsibilities:

• Ensures the successful execution of our customer service philosophy by: o Practicing our Customer First Culture:

▪ Building an Authentic Connection: Connect with every Liv in a genuine way and delivering a welcoming first moment.

▪ Create an Amazing Experience through asking open ended questions, making relevant recommendations, and sharing the benefits of our mymaurices rewards card & maurices credit card.

▪ Become an Expert Stylist: Communicate your style expertise and build credibility with Liv. o Building sales through a commitment to our Customer First Experience. Consistently deliver, coach, and develop the behaviors of Connect, Observe, Suggest & Sell. o Promoting an Omni Channel experience for Liv by utilizing loyalty programs, promoting maurices.com and using technology as a selling resource. o Leading by example and consistently demonstrating a customer first philosophy.

• Contributes positively to store results through: o Our Customer First Survey. o Personal and team recognition through “Love Notes” from Liv. o Store Sales Results.
• Contributes to the team experience by: o Reacting quickly and communicating with team members regarding customer and store activity needs. o Being inclusive, positive, and treating all team members with respect. updated 11/01/2022

o Engaging team members o Being receptive to feedback from others and making timely changes

• Leads and contributes to the brand experience by: o Setting daily goals, determining, and assigning tasks, and motivating the team. o Ensuring work is accomplished on time, thoroughly, and according to company standards. o Supporting the development of the team by coaching and providing timely open, honest, and direct feedback. o Recognizing and celebrating associate service interactions and recognizes “Love Notes” delivered through our Customer First Survey. o Demonstrating a commitment to ongoing learning through participation in LEAD and field training programs. o Exercising good judgment and demonstrating professionalism. o Efficiently and accurately implementing maurices Operating Procedures. o Understanding and executing all visual brand expectations. o Representing the company’s current fashion.
• Partners with the Store Leader in hiring, developing and scheduling store associates by: o Networking and recruiting talent. o Conducting interviews and selecting quality candidates. o Partnering with the store leader in onboarding new associates and growing and developing all associates. o Assisting Store Leader in providing feedback on associate performance and review writing. o Assisting Store Leader in developing a store schedule based on the needs of the business.
• Consistently works scheduled shifts and maintains a flexible schedule to meet store needs.
• Adheres to and enforces all company policies, procedures, safety practices, and loss prevention procedures.

WORK EXPERIENCE AND EDUCATION REQUIREMENTS

• Previous supervisory experience required, preferably in a specialty retail environment
• Strong selling abilities and the ability to build customer relationships
• Proven ability to motivate others and work as a team to meet and exceed goals
• High School Degree or GED preferred.

Unique Requirements

• Work varied hours/days as business dictates
• Able to operate and use all equipment necessary to run the store
• Able to operate computerized register system

Physical Requirements

• Standing/Walking – 100% o Customer Service – greeting and assisting customers, retrieval, and direct selling of merchandise.
• Mental Alertness – 100% o Responsive to customer needs. o The ability to recognize and resolve security issues and customer concerns. o Follow specific sales techniques. o Comprehension of policy and procedures.
• Lifting – 60% o Must be able to lift a minimum of 10-20 pounds repeatedly; occasional ability to lift up to 50 lbs. o Merchandising of store – moving clothing / displays and moving / unpacking merchandise cartons.
• Push/Pull/Reach both forward and overhead – 60% o Merchandising of store – hanging and moving clothing, moving boxes and displays. updated 11/01/2022

o General Store maintenance – vacuuming, cleaning stores windows, counters and displays.

• Hand Dexterity – 50% o Operation of the POS equipment. o General store maintenance – dusting and cleaning. o Ticketing of merchandise and markdown tagging.
• Stooping/Bending – 20% o Merchandising of store – unpacking and hanging clothes. o General store maintenance – dusting and cleaning. o Steaming of merchandise. updated 11/01/2022

Job Type: Full-time

Pay: $16.50 - $17.50 per hour

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Hays, KS 67601: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location