What are the responsibilities and job description for the Customer Service Representative / Call Center position at Mauzy?
Overview
Mauzy Heating & Air looking to find the best Customer Service Representative in the area. If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team. Apply today to join our growing and dedicated service team!
Who Are We?
Mauzy Heating & Air is a top-notch Southern California contractor focused on providing significant value to our residential customers. We’ve been in business 55 years and our growth continues due to our great reputation and company culture. Our teams are treated like family, so they can treat our customers with the same respect. If you are looking for a new opportunity, apply today!
Responsibilities:
- Answer a high volume of incoming calls and respond to customer inquiries.
- Provide information about company services.
- Resolve customer complaints or concerns.
- Direct calls to appropriate departments or individuals
- Follow up on reviews positive and negative.
- Call customers to offer promotions.
- Collaborate with management to resolve complaints.
Qualifications:
- 2 years of Customer Service Experience
- 2 years of Call Center Experience
- Analytical and Problem-Solving Skills
- Multitasking and Organizational Skills
- Attentiveness and Patience
- Time-Management Skills
Pay Transparency:
The starting rate for this opportunity ranges from $18-$22/hr. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good faith estimate for this position. It assumes a rate based on location and experience.
Apex Service Partners is an Equal Opportunity Employer. We provide equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview,you will be contacted by an Apex recruiter with a @apexservicepartners.com email directly from our organization.
Salary : $18 - $22
