What are the responsibilities and job description for the Customer Service position at Mavens Marketing Group?
Mavens Marketing Group is looking for a customer service representative to join our team in our Wilmington, DE office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
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The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
- Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs
- Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
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