E-Commerce Specialist

Brand: Max Pawn

The eCommerce Sales Team Member is responsible for maintaining the ecommerce website which entails photography, photo editing, creating item descriptions, processing, and receiving orders, and customer service. This role requires significant email and phone correspondence and checking the website each day to update inventory and site content.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Identifies and processes merchandise to list
• Maintains ecommerce website (processes and receives orders, customer service and item descriptions)
• Processes ecommerce sales
• Tests and cleans merchandise, makes descriptions of merchandise for the website
• Responds to customer e-mails, processes ecommerce sales, picks, packages, and ships merchandise daily as sold
• Ensures the accuracy and completeness of orders
• Maintains a professional and productive work environment
• Scans, uploads, and prices items accordingly for sale
• Takes pictures and retouches images in Photoshop so images adhere to our standards
• Completes eBay/Amazon/Craigs List, etc. sales from listing, answers emails and ships the products
• Processes customer transactions promptly and accurately
• Maintains customer information
• Maintains all supplies required for shipping while staying within company provided expense guidelines
• Always maintains work area appearance for cleanliness and organization
• Provides a friendly, courteous, respectful customer service environment that clearly differentiates EZCORP from the competition
• Follows all Company policies
• Assists in audit activities as needed

EDUCATION & EXPERIENCE:

• 1-2 years of customer service experience within retail environment
• 1 years of experience conducting sales in an online environment
• Knowledge of ecommerce marketing and keyword relevance to items sold (eBay, Offer Up, Store eCommerce site)
• Any jewelry or small electronics knowledge
• High School diploma or GED

PHYSICAL DEMANDS & WORK CONDITIONS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is required to stand, use hands and fingers when manual dexterity is required to handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The noise level in the work environment is usually moderate. The Team Member is frequently required to walk, stoop, kneel, or crouch. The Team Member is occasionally required to climb or balance. The Team Member must regularly and independently lift and/or move up to 25 pounds. The Team Member may have to lift more than 25 pounds or items that are too bulky for one person to move. In those instances, the Team Member is required to use carts and other available equipment to assist with lifting when using the “Buddy Lifting System” is not possible. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.