What are the responsibilities and job description for the Customer Service Representative (CSR) position at Mayville Engineering Company?
Overview
The Customer Service Representative will be responsible for supporting the Customer Service and Scheduling functions for the plant(s).
Responsibilities
- Communicate directly with customers; Follow-up on customer interactions on daily needs
- Works with Divisional Material Manager and Sales Account Managers on resolution of customer complaints.
- Manage Customer Purchase Orders and EDI transactions
- Direct requests and unresolved issues to the designated resource – Divisional Material Manager, Master Scheduler, Operations, and Sales
- Customer Portal Management
- Communicate and coordinate with MEC’s internal departments; scheduling, shipping, inside sales and AR.
- Effectively negotiate customer dates on “drop in” based off of SOP
- Develop Ship plan via Customer Portal and or Pick List Plan with Shipping
- Support ECN and EOL reviews and disposition
- Interpersonal skills; organization skills and multi-tasking ability
- Work effectively with team : collaborative problem solving, respect for deadlines, punctuality, open communication
- MEC product knowledge; Knowledge of administrative procedures
- Operates with high integrity; builds trust, quickly wins and sustains credibility in relationship with others
- Other duties as assigned
Qualifications
Qualifications and Competencies :
